Client Services - Birmingham, AL Job at Advanced Dermatology and Cosmetic Surgery

Advanced Dermatology and Cosmetic Surgery Birmingham, AL 35209

JOB SUMMARY: Acts as a liaison between the company and referring physicians, and provides support to pathologists and clients.

EDUCATION/EXPERIENCE REQUIREMENTS:
  • High school diploma or equivalent required.
  • At least one year of experience with customer service.
  • Basic computer skills that include a combination of experience in e-mail and data entry, as well as the capability to learn the internal information system.
PHYSICAL REQUIREMENTS:
  • Prolonged sitting
  • Repetitive hand, wrist and shoulder motion
EXAMPLE OF WORK PERFORMED
The omission of specific statements or
descriptions does not preclude management from assigning duties not listed
herein if such duties are a logical assignment to the position.

ADMINISTRATIVE:
  • Answers, screens and processes medical requests promptly with strict adhearance to confidentiality agreements, policies and procedures.
  • Works directly with the sales team to provide information that pertains to the referring physicians’ relationship with the organization.
  • Works within the information system to document all calls, issues and requests. Information should be concise, accurate and thorough.
  • Works directly with the laboratory team to problem solve issues quickly.
  • Ability to manage and fill supply requests promptly and accurately.
  • Ability to multi-task in a fast paced work environment.
  • Directs referring physicians to the appropriate physician and/or department when fielding calls.
  • Responds to callers in a polite and professional manner.
  • Supports organizational changes and demonstrates flexibility in providing coverage when needed.
  • Other duties and special projects that are assigned by management.



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