Client Coordinator (Full-Time)

We’re looking to hire people with the potential to be the best Client Coordinator in this world. This person will be the extension of the arms and legs of the person(s) they support and establish a high-level partnership. We’re headquartered in California, but the job’s location can be anywhere in the US. Work will mostly be via web and phone and hours of work will be based on US-West coast time. All training and work will be done remotely wherever you are, but you need to have a reliable internet connection.

About Our Company:

Our mission is to protect our clients by solving the hard and complicated problems.

During our founder’s enterprise IT career, she had the opportunity to meet with executive teams all over the United States while building IT transition plans for acquisitions. From these meetings, two things became very clear.

• The first was that IT is a service. IT isn’t just about the technology needing to be implemented and maintained, it is also about helping employees become comfortable with the tools and systems deployed to make their jobs easier.
• The second was if you leverage best security practices and applicable regulatory requirements when building an IT practice, developing an IT strategy, and implementing infrastructure the result is a secure and reliable environment within which employees can be productive.

With these two things in mind, TenisiTech was born.

TenisiTech is hyper-focused on defining IT leadership by building a holistic IT strategy for our clients – including roadmaps and budgets to achieve the strategy. Learn more about how we approach this with IT Consulting and CIO Advisory Services.

We take the responsibility of managing your IT environment seriously and in so doing:

• Create non-transactional relationships with our clients and our employees to strengthen the partnership.
• Provide expert level enterprise IT leaders to build and manage our execution of the strategy, including building processes and procedures that comply with applicable regulatory requirements.
• Hire passionate IT people who want to execute modern strategies and support our clients’ staff.

About You:

• Expert English Speaker: You need to be able to expertly speak and write fluent English at the native level.
• Self-Confident: You can communicate professionally and confidently with seasoned business contacts. Heck, you would even impress the President of the United States.
• Highly Communicative: You believe that many issues and challenges do not even arise if you communicate well. You cannot remember ever being accused of talking too little.
• Attention to Detail: You love details – if you could, you would grow them in your yard, feed them daily and never let one get away.
• Learning: You thrive on advancing your skills and knowledge and have done your share of self-learning.
• Thinking ahead: You enjoy thinking one step ahead for the people you work with, solving needs before they even arise in their minds.
• Problem Solver: You have a proven skill of evaluating how to best solve a given (expected or unexpected) challenge. You believe there’s always a solution and you’ll find it faster than Indiana Jones.
• Reliable and Professional: Within just a few short weeks, the person you’re supporting will build a high-level of confidence and trust
• You can write! You might not be the next Hemingway, but you enjoy writing well and get mad every time those silly little things like typos creep up on you.
• Listening is an art form: You understand the value of listening and love collecting more information than just the words that are being said.
• Technology is fun: You might not have earned the honors of being called a “geek” but if given a piece of technology (a service, software, or hardware), you will make it purr like a cat.

Responsibilities:

Client Management:

• Take notes during client calls
• Scheduling calls that Coordinator has action items on
• Managing and pulling necessary reports
• Managing client communications
• Processes: Helping coordinate stakeholders to build processes and spinning up templates
• Scheduling onsite visits with technical resources and clients
• Managing client helpdesk escalations and coordinating with Service Desk Manager
• QA/Manage escalation for employee onboarding tickets with Service Desk Manager
• Assist with creating Purchasing Process/Hardware standard documented for new clients
• Coverage of Client Leads when they are out of office
• Secondary escalation point

Project Management:

• Managing Project Management Tool (Monday.com)
• Spin up new workspaces
• Project Tracking
• Task tracking
• Create Templates
• Scheduling with key stakeholders, both internal and external
• Manage communications
• Pull necessary project reports (user lists, license counts, etc.)
• Help with documentation
• Send project communications
• Track billable project hours

Any other responsibilities that might arise while performing this job

(This is important) Please only apply if:

• You have at least 1 year of successful experience working remotely
• You have experience working in a fast-paced and high-volume environment and/or as an Admin at the Executive level
• Proficiency with Mac OS or Windows OS
• Proficiency the Office Suite

Unfortunately, if you do not meet these requirements, we will not be able to respond.

Congratulations, you have made it to the end of this job posting. That might already qualify you for this job. We can’t wait.

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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