Client Advisor Job at Smith Group dba Aaron's
Smith Group dba Aaron's Rifle, CO 81650
Basic Function
Assisting the Customer Accounts Department in lease agreement renewal
Reporting
Reports directly to the General Manager (or Customer Accounts Manager with GM direction)
Primary Responsibilities
- The Acquisition and Maintenance of Customers
- Direct immediate contact with customers who have not renewed their Lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Document all customer promises and update customer information in the store computer system
- Assist with merchandise returns and customer deliveries as directed by GM
- Perform responsibilities of the Customer Accounts Manager when directed
- Other tasks as assigned by management
- Safely operates company vehicle
- Load, secure and protect product in company vehicle
- Maintain updated customer information
Position requires
Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds Good communication and interpersonal relationship skills Strong telephone etiquette Good organizational skillsNeatly groomed appearance Good driving skills
Licensure and Background requirements
Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy
Job Type: Part-Time
Bilingual Required
Job Type: Part-time
Pay: From $21.00 per hour
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
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