Clerk/Translator - Highland Park North Shore Health Center Job at Lake County Illinois
General Description
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years.
We are looking for passionate, qualified
team members
, who can help make a difference in our agency, and most importantly, in our community.
Summary
Under direct supervision performs work of moderate difficulty in a variety of duties relating to patient representation. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques and procedures. Performs associated clerical support to include telephone contact, inventory control and record keeping.
Scheduled Hours: 37.5 hours a week
- Monday-Friday (8:30am-4:00pm)
Essential Functions
- Schedules appointments for clients and provides reminder calls for Provider appointments.
- Handle telephone inquiries, making appropriate referrals to specific Lake County Health Department and Community Health Center (LCHD.CHC) programs or other agencies as appropriate.
- Translates for Spanish-speaking clients (in clinic, home or jail).
- Types correspondence, memoranda, forms and statistical reports.
- Documents any missed appointments in the medical record and telephones or sends letters to assist patients to reschedule appointments.
- Translates written educational materials and other documents from English to Spanish.
- Maintains office and educational materials inventory.
- Assists provider and clinic staff with translation when requested.
- Serves as a receptionist when directed
- Develops and maintains a working knowledge of individual emergency Preparedness roles.
- Demonstrates in quality improvement activities to assess, monitor and improve program services.
- Reports all unusual occurrences that may involve the safety and well being of the clients, patients and/or coworkers directly to the supervisor and/or Safety Officer.
Knowledge Skills Abilities and Education Required
- Requires a High School Diploma or GED
Supplemental Information
You can find additional information about the Lake County Health Department, our culture, and why you should join our team at https://lchdcareers.com.
As a public health department, we believe in the science, data, and power of vaccines, like the influenza and COVID-19 vaccines, to protect against and prevent illness. Therefore, we require all Health Department staff to receive the primary series of the COVID-19 vaccine as well as the annual influenza vaccine unless they have an approved medical or religious exemption.
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
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