Who We Are:

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• A unique, inclusive, and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

Summary/Objective:

We are looking for customer service focused individuals to build a rewarding long-term career with us as a Claims Representative.

Our objective is to return our customers to a pre-loss condition of their specialty product while providing a high-level of customer service. We are responsible for processing and approving claims for our Insurance customers at a fair and reason market rate.

• Professionally handle a high volume of inbound/outbound calls daily
• Handle, resolve and take ownership of all internal and external customer concerns.
• Exceptional organization and attention to detail to manage case load efficiently and effectively.
• Part Identification and Supply
• Multi-tasking
• Call escalation
• Data collection and entry
• Establish payment agreements with purchase order setup and reconciliations as needed.
• Claim follow-up as need to conclude as quickly as possible.
• Excellent Customer Service and communication skills
• Eagerness to learn about insurance policies and property damage claims from the inside out to identify how coverage applies to a particular loss.
• Eagerness to learn about insurance policies and claims from the inside out.

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

High School diploma or equivalent required. Bachelor’s degree preferred.

Ability to take and pass state adjusters exam to obtain an adjuster’s license.

Essential Functions:

• Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.
• The ability to track and follow all customer request via phone or email until complete.
• The ability to learn new products and their key features.
• Communicate with operations teams to provide quick and accurate responses to customer inquiries via phone and email.
• Assist with initial contact and setup of new accounts.
• Provide daily support to team members as needed.
• Identify new Duncan Supply opportunities and build relationships through phone calls and emails.
• Understand customer needs and creatively solving customer issues.
• Work with appropriate team members to further develop opportunities.
• Performs all other responsibilities as may be assigned by management.

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Competencies:

• Team Player
• Organization
• Follow-up skills
• High personal accountability
• Decision making
• Initiative
• Willingness to work overtime when necessary
• Demonstrated high sense of urgency
• Time management

Supervisory Responsibility:

This role does not have supervisory responsibility upon hiring.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; or as needed.

Travel:

Travel will be minimal and would be primarily local during the business day for training.

Preferred Education and Experience:

• High School Diploma or equivalent. Bachelor’s degree preferred.
• Proficient computer skills
• Well-spoken individual who can communicate clearly and respectfully with customer’s (internal & external) via phone, email or in person.
• Capable of working within a team-based structure.
• Positive attitude.
• System experience with Microsoft Outlook, Salesforce, Excel and D365
• Ability to work independently, under pressure to meet deadlines/timelines.
• Team player, open to change and changing priorities a must.
• Demonstrated high sense of urgency, organizational skills, and time management.
• Possess a strong ability to multitask and problem solve in a fast passed environment.
• Must be able to remain collected in stressful situations
• Willing and able to work overtime, when necessary.
• Excellent verbal and written communication skills.
• Customer service experience, preferably in a retail or sales environment.

Additional Eligibility Qualifications:
Bilingual candidates are encouraged to apply.

Work Authorization/Security Clearance:

Must be able to pass EVerify.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.