CHROMECARE TECHNICIAN Job at ITsavvy
Company Description
ITsavvy is a single source end-to-end IT provider committed to innovative distribution and tailored IT solutions. We have built our reputation as a value-added reseller offering best-in-industry support and delivery speed. Our growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications. ITsavvy is headquartered in metro Chicago, with multiple offices and support centers across the U.S.
As a nationwide multicultural company, ITsavvy values our inclusive, tight-knit culture. Embracing our employee’s diverse perspectives and backgrounds are an important part of our company. We encourage our people to share innovative ideas that mold our company day in and day out. We drive ourselves to push boundaries, improve processes, and enable our people to make a strong impact.
This entry-level position is a great place for career development with a lot of opportunity for upward mobility. ITsavvy's mission is to build long-lasting relationships focused on the success of our clients, and to provide outstanding service that exceeds expectations. We are looking for a technician who has the desire to learn, is reliable, and excited about the opportunity to work with devices at the cutting edge of mobile computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clients with repairing Chromebooks.
ChromeCare Technician Job Responsibilities
What You'll Do
- Perform troubleshooting and diagnosis of hardware & software issues in Chrome and Windows environments.
- Replacement of LCDs, keyboards, motherboards, and system components.
- Document resolution steps and parts consumption in ticket software.
- Manage paperwork trail for the warranty claim process.
- Device teardown including parts testing and asset disposition.
- Complete assigned daily, weekly, and monthly tasks.
- Assist in the enrollment and rollout of new client devices.
- Complete additional training to advance career as requested.
ChromeCare Technician Qualifications
What You'll Need
- High School Diploma or equivalent; technical degree or certification preferred.
- Knowledge of Chromebooks and Chrome OS preferred.
- Experience with hardware repair tools and equipment required.
- + Certification preferred.
- Experience using Autotask Professional Services Automation Tool or similar system preferred.
- Must have the ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving and analytical skills preferred.
Why You’ll Love ITsavvy
- Competitive compensation
- Remote work options, as well as locations across the United States
- Blue Cross Blue Shield Insurance.
- 3 weeks of PTO.
- Short-term and long-term disability insurance.
- Life insurance.
- Healthcare Flexible Spending Account (FSA).
- 401(k) with employer match.
- Paid holidays.
- Employee purchase discounts
- A clear career path with opportunities for development, both personally and professionally
- Free ITsavvy swag
To our future employees. ITsavvy promises to inspire your success. It’s our responsibility to develop your career and knowledge in an empowering environment that retains passionate IT professionals.
ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer.
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