Summary

The Chief Medical Informatics Officer (CMIO) can transform data into actionable information to ensure organizational growth and sustainability under the direction of SOFHA Chief Executive Officer (CEO) and Chief Medical Officer (CMO). The CMIO serves as a bridge between enterprise-wide clinical and non-clinical support staff as leader of the Informatics and Information Technology Teams. The CMIO is responsible for anticipating and maintaining a vision for the future technology needs at SOFHA that will best achieve the organizations strategic goals and objectives. The CMIO will leverage health informatics expertise to satisfy the organizations goals for clinical excellence, care coordination and care management. The CMIO oversees resource optimization of health information technologies and associated data analytics for day-to-day operations and planning. Through stakeholder engagement, the CMIO collaboratively develops standardized approaches, enhances process improvement methodologies for reporting capabilities within the organization and with technology partners, especially payors, CMS and community-based partnerships. The CMIO plays a key role in the collaborative creation of measurable aims, analyzing, and interpreting data to facilitate clinical transformation under value-based and risk-based models.

Essential Duties and Responsibilities

• At the direction of the Chief Executive Officer and the Director of Clinical Excellence; plans, organizes, and directs the overall administration and management of the informatics and information systems
• Oversees and manages key informatics staff, including recruitment, selection, orientation, retention, training, promotion, disciplinary action, and performance evaluations. The Chief Medical Informatics Officer oversees and/or manages the following services within SOFHA:
  • Information systems (i.e., software, hardware, and telecommunication network).
  • Clinical Informatics (i.e., information science, data acquisition, structure, analysis, presentation, communicationetc.).
  • Health Information Management (i.e., advance use of technology, focus on quality, clinical performance, and continuous improvementetc.).
  • Medical Economics (i.e., study of production, distribution, consumption, and cost of medical services).
  • Clinical Excellence Support (i.e., CMO, Clinical Pharmacists, and non-clinical team members).
  • Network Development and Management (i.e., CEO, COO, payer, and community healthcare partners).
• Develop prioritization schema, identify required resources and optimization strategies to satisfy current and future information and analysis needs for key SOFHA stakeholders, including but not limited to following:
• Maximizing the utility of available payor data and align data resources for efficient operational use.
• Maximize the utility of available CMS data for operational use including CMS CLF creating reports for provider performance.
• Collaboratively identify cost effective opportunities to integrate disparate payor data sources.
• Determine best practices to routinely extract standard Payor website data.
• Collaboratively identity opportunities to improve data integrity and reduce missing data in the Individual Distribution Plan (IDP).
• Collaborate on the identification and implementation of provider stakeholder reporting needs for quality and financial performance.
• Maximize the fidelity of Clinician Analytics reduce explanation, edits and revisions of data and improve accuracy of data.
• Accurate patient lists for Clinical Pharmacy SMAs
• In collaboration with other team members, develop reports on specialist referral patterns.
• Collaborates with CMO to identify deficiencies in Care Management data reporting such as ability to best manage high risk populations from utilization and ICD codes.
• Assist in the development of Remote Patient Management (RPM) program and integrate RPM results in Allscripts for clinical use.
• Collaborates with CMO to effectively utilize evidence-based medicine to develop strategies to integrate and implement Care Pathways in conjunction with Clinical MD and Clinical PharmD
• Supports the development and implementation of new processes or resources to improve the delivery of health care.
• Collaborates with CMO for the development and implementation of informatics, clinical/practice and care management programs, policies, and procedures that describe the support of patient care, facilities, employees, and the community.
• Collaborates with CMO, payers, and other partners to develop and review value-based quality of care agreements, fee for service agreements and other revenue streams.
• Monitors internal and external reports and trends to evaluate the organizations performance to ensure goals and targets are achieved.

Other

• Compiles information and prepares reports.
• Maintains records.
• Participates in educational activities.

• Follows organizational policies and procedures, including State of Franklin Healthcare Associates Compliance Manual, Code of Ethics and Business Standards, HR Policies and Procedures Manual, Team Member Handbook, OSHA Manual and any other policies or procedures for the job function, department, location, or clinic.
• Performs other duties as assigned.

Supervises

• Directly supervises the Informatics Team, to include the leader(s) of Information Systems.

Qualifications

Education

Doctor of Medicine (MD) degree required. PhD or Master of Science degree related discipline is desirable but not required.

Experience

Minimum of five years of experience in a senior healthcare leadership position, preference given to a similar role medical informatics and information systems.

Certificates, Licenses, Registrations

MD required and PhD or MSc preferred.

Competencies

Teamwork: Maintains a positive working relationship with team members; acknowledges strengths and contributions of others; supports team goals and objectives.

Compassion: Professional and respectful to patients, co-workers and others; remains calm when faced with challenging or difficult situations; manages and resolves conflict in a constructive manner.

Extra Effort: Makes the best use of time during work hours; looks for opportunities to help others when assigned work is complete; goes above and beyond to ensure priorities are achieved.

Excellence:

Quality/Continuous Improvement: Ensures accuracy and completeness of work performed; contributes ideas and methods for improvement; receptive to suggestions and new ideas; accepts constructive feedback and demonstrates improvement.

Job Knowledge/Technical Skill: Proficient in required skills for duties assigned; able to navigate and resolve unexpected situations.

Productivity/Dependability: Responsive to direction and instructions; demonstrates ability to set priorities; completes appropriate quantity of work within assigned time limits; follows through on assignments and notifies supervisor if unable to complete; exhibits good attendance record (excluding approved leave); gives appropriate notification of absence and schedules time off appropriately.

Leadership & Management: Sets and pursues key business objectives; monitors performance indicators to deliver results; inspires team to achieve goals; establishes realistic budget and demonstrates fiscal accountability; manages resources to maximize efficiency and effectiveness; creates atmosphere of teamwork and effective communication; recognizes and effectively utilizes team member skills and abilities; team members supervised demonstrate competence, productivity and high morale.

Working Conditions

Work is performed in a medical office environment involving contact with patients, physicians, staff, insurance carriers and other business partners. Occasional local travel between work sites along with travel to educational programs outside of local region and additional hours including evening or weekend work, may be necessary.

Physical Requirements

State of Franklin Healthcare Associates reserves the right to alter, change or modify this job description at any time, with or without notice. The duties and responsibilities contained herein are considered representative, but not necessarily all-inclusive, of the duties and responsibilities, which may be required of a job incumbent. All other categorizations contained herein are meant to be representative of the general environment or working conditions in which the job is performed. My signature below indicates that I believe I can perform the essential duties and responsibilities of this position with or without reasonable accommodation.