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English & Spanish bilingual skillset HIGHLY preferred

The primary role and responsibility of the Operations Director: Kitchen is to bring full leadership, management, and support to the following business success factors: People, Quality & Customer Experience, Sales & Brand Growth, and Financial Return.

PEOPLE

• Fully responsible for leading the Back of House and communicating the restaurant Vision and providing focus to the restaurant management team.

- Engage and develop others - coach, provide feedback, hold accountable, assess talent, and inspire the team to be their best.

• Serve and support HR and Training directors to achieve goals in their respective areas
• Work with other leaders to ensure Chick-fil-A culture is upheld and that the team feels appreciated and recognized
• Ensure the team is receiving consistent development opportunities and performance feedback
• Identify and communicate training gaps and help implement corrective plans
• Ensure hiring needs and growth positions are communicated to HR Director
• Identify and develop talent, keeping a full bench for each role

QUALITY & CUSTOMER EXPERIENCE

• Create a culture of food safety
• Ensure food safety is a priority through proper hand-washing, tracking time and temperature, and LEAN and product rotation procedures
• Ensure 100% Safe Daily Criticals participation
• Ensure the restaurant management team has a clear understanding of food safety protocol and guide behaviors that support food safety initiatives
• Create and manage operational systems that increase customer throughput and situate the business for sales growth
• Create and manage operational systems that align with Winning Hearts Every Day restaurant operating strategy centered on customer care:
• Ensure Great Food goals are being achieved through CEM
• Taste of Food, Temperature of food, Portion size, Food Safety Performance Level
• Ensure Fast and Accurate Service goals are being achieved through CEM
• Fast Service, Ease of placing order, Order accuracy
• Ensure Genuine Hospitality goals are being achieved through CEM
• Attentive and courteous employees, Problem resolution, Cleanliness

SALES & BRAND GROWTH

• Support Marketing Director to ensure marketing initiatives to build sales and brand are executed well (e.g. Mobile Mondays, etc.)
• Ensure operations can support in-restaurant sales-building strategy and result in annual sales growth goals
• Work with Marketing Director to ensure in-restaurant events and promotions align with operational capacity (e.g. appropriate staffing, etc.)
• Clearly communicate with Marketing Director any operational issues with marketing strategies

FINANCIAL RETURN

• Responsible for inventory management
• Lead and/or delegate QCD truck orders and deliveries
• Quality Incidents and Credits
• Participate in End of Month processing needs
• Ensure cash management policies are being upheld and systems meet Chick-fil-A standards
• Have a clear understanding of supplier payments and the daily report process
• Create and/or oversee weekly schedule for respective area of the business
• Track Actual vs Scheduled Hours

- Food Cost: Minimize positive food cost gap to under +/- .1%

• Labor Cost: Maximize productivity and achieve Top 20% Labor goal
• Ensure restaurant layout supports reducing unnecessary labor (e.g. reduce the number of footsteps to retrieve LEAN cold prep items for FOH, etc.)

OPERATIONS/ADMINISTRATION

• Work a total of 45 hours per week
• Serve in an operational position a minimum of 35 hours per week
• Ensure safety and security protocols are understood and followed by restaurant managers (e.g. opening/closing procedures, cash management, team safety, etc.)
• Manage the process of ordering, receiving, and storing products as related to area of the business
• Develop restaurant management team to operate the restaurant efficiently and according to Chick-fil-A procedures from 6:30AM-10:00 PM
• Be available to train new team members as needed

SKILLS & QUALIFICATIONS

• Bilingual (English/Spanish)
• Self-starter, results-oriented
• Effective communicator who can lead, manage, and develop others
• Ability to influence through relationship and example
• Ability to multi-task with timeliness and accuracy
• Exemplary leader of the Chick-fil-A Brand
• Ability to work 45-55 hours/week
• Minimum 2 years of restaurant leadership experience
• ServSafe Certification preferred

REQUIREMENTS

• Must have a source of reliable transportation
• Mobility required during shifts
• Must not have tattoos on face or neck
• Must be eligible to work in the United States
• Minimum 2 years restaurant leadership experience

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Safe and quality food are our priorities. It may not be the easy way, but it's the only way we know.