ELS- Cleveland, OH

SUMMARY OF POSITION: The Center Director is responsible for the overall business operations and management of the language center.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Entrepreneurial orientation (Responsible for overall budget ownership)

• Analyze profitability, revenue, and margins
• Proactively report P&L status against financial objectives and identify anomalies
• Develop and meet KPI targets and other financial goals developed alongside Regional Director
• Propose innovative business opportunities to increase revenue or decrease costs

Communication and organizational skills

• Ensure that the company’s policies and procedures are followed.
• Submit required reports and data as requested
• Manage financial center controls
• Ensure that center funds and property are secure and accounted for
• Manage communication with sales directors/counseling agents and local referral sources

Customer orientation

• Develop and maintain strong links and relationships with stake holders (incl. HI or landlord)
• Further develop and implement student service offerings
• Develop quality student services that build community, drive and manage an agreed- upon retention % within the center. Implement company retention and returners strategies

Managing change

• Initiate and/or develop center plans and processes related to ELS’s core strategic priorities.
• Ensure that the center is known and respected by the university community, industry peers, and referral sources by doing center-specific outreach
• Deploy appropriate change management techniques as needed.

Strategic thinker

• Develop center plans specifying goals, strategy, staffing, scheduling and identification of risks, contingency plans and allotment of resources
• Continually define ways to increase customer satisfaction and maintain lasting stakeholder relationships.
• Fostering team work (Manage, motivate, discipline, mentor and lead the team).
• Ensure rigorous performance management of team, with regular individual and team reviews. Utilize the MIT process to identify and drive Most Important Tasks.
• Lead, mentor and guide all staff
• Promote good personnel relations and compliance with Human Resources policies and manage staff in a fair and professional manner
• Recruit and retain qualified staff
• Assign duties and responsibilities and scope of authority to staff
• Provide opportunities for people to learn to work together as a team. Recognize and encourage behaviors that contribute to teamwork
• Promote activities that result in center growth; work with various ELS departments for promotional activities resulting in center growth

Other

• Promote and maintain a safe place to work, a clean and attractive atmosphere.
• Ensure compliance to all regulatory requirements, State and Federal laws.
• Ensure that the companies’ policies and procedures are followed
• Ensure the quality of the academic program and adherence to instructional standards
• Ensure that materials used are updated and professional in nature
• Perform other duties as necessary or assigned

QUALIFICATIONS AND EXPERIENCE: Education: College graduate, MA preferred. Courses in business management, cross-cultural awareness, counseling and ESL are helpful.

Experience: A minimum of three years managing an ESL or educational program with full supervisory responsibilities, including hiring/evaluating personnel. Experience in sales and fiscal management and cross-cultural or international experience preferred.

COMPETENCIES:

• Business management acumen and decision-making ability
• Excellent communication and organizational skills
• Customer service focus/orientation
• Managing change
• Strategic thinker
• Foster teamwork

SUPERVISORY RESPONSIBILITIES: The Center Director is direct supervisor for administrative staff at the center, including the Academic Director, Registrar, International Student Advisor and IELTS Administrator.

TRAVEL REQUIREMENTS: Occasional travel required

ESSENTIAL PHYSICAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk use hands to finger, handle or feel, reach with hands and arms and exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.

WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Please note, the above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Other duties maybe assigned at Supervisor discretion. Equal Opportunity Employer-at-will employer