POSITION SUMMARY:

This position is responsible for identification of non-loyalty club member players on the casino floor and signing them up, capturing interests and preferences from these players, and maintaining them to ensure increased frequency and share of gaming budget.

This position reports to Mohegan Casino Las Vegas ("MSCLV") as Hospitality Host within Casino Marketing.

PRIMARY DUTIES AND RESPONSIBILITIES: (includes but not limited to)

• Acts as guest liaison to handle guest issues and ensures guest satisfaction
• Identifies and greets casino guests around the property, including pit, slot areas and sports book
• Identify un-carded guests, initiate conversation and enroll in the player's club; make player cards as needed
• Is familiar with all levels of the loyalty program and its benefits, perks, and rewards
• Ensure that all members of the program are aware of the benefits associated with their player card level
• Responsible for exercising discretion and using independent judgment to make cost effective and revenue driven comp decisions
• Displays a comprehensive knowledge of MSCLV comping and rating guidelines
• Ensures guest satisfaction through relationship building and helpfulness
• Maintains visibility on the property, especially the casino floors, high-limit areas and VIP check in
• Maintains and achieves all accountability goals and objectives set forth by management
• Supports all MSCLV marketing efforts
• Takes ownership of guest requests and seeks assistance if outside of scope of position

SECONDARY DUTIES AND RESPONSIBILITIES:

• Communicates guest and team member feedback with management
• Maintains and respects confidentiality of guest and employee information and databases as well as any internal information regarding our marketing programs or offers
• Maintains awareness of suspicious activity and intoxicated or underage guests
• Works closely with internal departments and tenants to maximize guest service
• Attends on-site and off-site events, as assigned

MINIMUM EDUCATION AND QUALIFICATIONS:

• High School Diploma or equivalent
• Previous experience involving guest contact in high volume casino environment or hospitality industry
• Excellent written, verbal and communication skills
• Excellent organizational, time management and relationship building skills
• Able to multi-task and adhere to deadlines
• Intermediate knowledge of Microsoft Office including Word, Excel and Outlook

COMPETENCIES:Incumbent will master the following competencies while in this position:

• Knowledge of MSCLV department policies and procedures and Mohegan Sun's "Spirit of Aquai" culture
• Knowledge of property and all its offerings
• Excellent negotiation and reasoning skills
• Working knowledge of player systems, including IGT Advantage, hostViz, and others applicable
• SMART alcohol awareness and attend required training sessions offered by MCSCLV

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be able to work in a casino environment with smoke, loud sound, and low lighting
• Must be able to stand and/or walk for extended periods of time
• Must be able to use computers and other electronic devices for long periods of time
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. MSCLV reserves the right to make changes to the above job description whenever necessary.