Position Summary

Pierce College is hiring for two Cashier positions (Customer Service Specialist 1). One will be located at the Puyallup Campus and one will be located at the Fort Steilacoom Campus.
The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.
Recognized by the Aspen Institute as one of the top 10 community colleges in the nation (2021), Pierce College is an innovative, mission-driven, data-informed, and equity minded community college dedicated to helping all students achieve their academic and professional goals, with a focus on racial and social equity and justice.
The Customer Service Specialist 1 assists students in identifying District processes and procedures, resolving problems, and receiving payments for tuition and fees. This position also assists students completing Tuition Installment Payments and other various customer service related inquiries. The Customer Service Specialist 1 provides assistance and problem resolution to District departments, customers, and students and is located in the Cashiering Department.
About the District:
Pierce College enjoys a strong presence in the community and participates in numerous partnerships with business, community, government, and educational organizations. Want a feel for our District? Take a peek with aerial campus views!
Pierce College Fort Steilacoom
Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.
Pierce College Puyallup
Located on an expansive site with 125-acres of wooded land with beautiful hideaways.
Pierce College at JBLM
Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country.

Essential Functions

The Customer Service Specialist will be responsible for the following, but not limited to:
Customer Specialist/ Cashiering

• Use established procedures to process and apply payments in the PeopleSoft/ctclink system.
• Use established procedures in maintaining all records and reports for the Cashiering module.
• Process incoming cash, check or credit card deposit within a 24 hour period, including posting payments to student accounts or department deposits.
• Prepare scholarships to be booked as department receipts.
• Add student information to the awarding list for posting to the student account.
• Verify that scholarships are posted correctly on the Customer Account.
• Maintain up to date knowledge of FERPA (Family Education Rights & Privacy Act) and related legislation; apply FERPA to activities/procedures to protect the confidentiality of student information.
• Positively respond to customer service inquiries and complaints, by deescalating the situation and identifying issue, and using the established procedures to identifying available solutions that meet the need of the customer, when possible.
• Effectively communicate with internal customers to ensure all receivable related questions are answered, and resolved if necessary, in a timely manner.
• Effectively communicate with external customers, such as scholarship donors, sponsorships, and other account holders, to ensure all questions related to their accounts are answered, and resolved if necessary, in a timely manner.

Accounts Receivable

• Use established guidelines, to provide fiscal support to the Fiscal Specialist 1, such as, but not limited to maintaining Customer accounts files (with prior approval from a Student Financials Supervisor, Student Financials Manager and/or Director of Fiscal Services).

Teamwork

• Participate with and serve as backup for other Finance Department activities, including but not limited to: mailing invoices, financial aid check distribution, invoicing at the military sites, and any duties outlined as a Customer Service Specialist.
• Complete special projects as assigned by the Student Financials Supervisor or his/her designee.
• Assist in preparation of records annually for archival.

Policies & Procedures / Communication & Relations

• Serve on various committees throughout the District.
• Serve as liaison with and advise departments regarding Cashiering / Customer Accounts policies and procedures.
• Foster partnerships across the District and State.
• Assist in providing guidance and training to district departments on Accounts Receivable policy and procedure.
• Update and maintain Cashiering manuals.
• Other duties as assigned.

Qualifications
Required Education

• High school diploma or GED.

Special Requirement

• Must be able to pass a background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability to perform in this position.

Required Experience

• Experience using current cash handling procedures in a business environment.
• Experience documenting and updating information in written or electronic format to maintain accurate and complete records.
• Basic Computer Skills
• Word: Ability to create, format, edit, preview, print and save documents; use standard functions to select, edit, copy, paste, format, and spell check.
• Excel: Ability to create, modify, print, and format spreadsheets and work with basic formulas and functions.

Required Knowledge, Skills, Abilities

• Understanding of Generally Accepted Accounting Principles (GAAP), Family Education Rights and Privacy Act (FERPA), and any applicable Office of Financial Management (OFM), State Board for Community and Technical College (SBCTC) or Washington State laws as outlined in the Revised Code of Washington (RCW).
• Ability to use previously referenced items outlined in the State of Administrative & Accounting Manual (SAAM) or the SBCTC Fiscal Affairs Manual (FAM).
• Knowledge and understanding of Governmental Accounting Standards Board (GASB) fund accounting practices is preferred.
• Working knowledge and understanding of the integrated processes that impact the Cashiering & Customer Accounts Module of the Student Financials pillar within ctclink.
• Ability to monitor and review input and output of financial data, and develop fiscal queries and reports.
• Ability to interpret and explain applicable state and federal regulations.
• Ability to pass a pre-employment background check.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
• Value organizational diversity; treat others with respect, promote cooperation; effectively manage relationships.
• Ability to communicate plans and activities in a manner that supports strategies for unit involvement and accomplishment of mission and outcomes.
• Strong written and verbal communication skills.
• Ability to build constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect.
• Ability to maintain an open, approachable manner, and treat others fairly and respectfully; preserve others' self-confidence and dignity, and show regard for their opinions.
• Ability and desire to work cooperatively with others on team.
• Ability to encourage team unity though sharing information or expertise, working together to solve problems, and putting team success first.
• Ability to demonstrate responsible personal and professional conduct, accept personal responsibility for the quality and timeliness of work.
• Ability to be honest and professional in all interactions; respect and maintain confidentiality.
• Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.
• Ability to manage change in a way that reduces the concern experienced by others.

Application Process

Application Requirements:
To be considered for this position, applicants must:

• Meet the required qualifications as outlined in this announcement.
• Complete the online application profile at: https://www.pierce.ctc.edu/hr.
• Apply for the specific job opening.
• Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter)
• Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
• Upload (attach) a list of at least two professional references with names, addresses, telephone numbers, and e-mail addresses. Letters of recommendation will not be accepted. (References)

Provide a response to the following question (Supplemental Question):

• How does your own identity/identities impact your work with a diverse staff and student body?

Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.
Terms of Employment:
This is a full-time (40 hours per week) classified, overtime-eligible position with Pierce College District. This position is permanent after serving a 6-month probationary period. Pierce College is hiring for two Customer Service Specialist 1 positions. One will be located at the Puyallup Campus and one will be located at the Fort Steilacoom Campus. Occasional travel between campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites.
Salary & Benefits:
The starting salary of this position is $3,167.00, dependent upon qualifications, with periodic increments up to $3,821.00 monthly. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at: https://www.pierce.ctc.edu/hr- benefits
Physical Work Environment:
This position is required to work indoors in an open office environment, which requires visual concentration on detail, dexterity, precision, and is subject to frequent noise and interruptions.
Reasonable Accommodation:
Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.
Screening & Interview Process:
Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.
Please note: This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position. Applicants whose qualifications most closely correspond to the District's needs will be eligible for further consideration.
Conditions of Employment:
Pierce College is a “fully vaccinated campus” under the state’s higher education guidance, which means that COVID-19 vaccination (or allowable exemption) will be required for all employees and students. More information can be found here: Vaccination Requirements.
Prior to the start of employment, finalist(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law RCW 28B.112.080.
An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.
Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.
Bargaining Unit:
This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).
Equal Opportunity:
The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.
For more information about this position or assistance regarding your application, contact Human Resources at: jobs@pierce.ctc.edu
Questions regarding equal employment opportunities or discrimination may be directed to the following:
Sean Cooke
Title IX Coordinator
(253) 840-8472

Tami Jacobs
ADACO / Section 504 Coordinator
(253) 964-6581

Holly Gorski
Vice President for Human Resources
(253) 964-6519

Paula Henson-Williams
District Affirmative Action Officer
(253) 864-3229

Job Type: Full-time

Pay: Up to $3,821.00 per month

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