Administrative Office of the Courts

Business Unit: 21800

Case Management Specialist II, #10114458-21800 Full-Time, Term, in Las Cruces, NM

# of Positions: 1

Opening Date: 11-15-2022 - Close Date: 12-15-2022

Job Pay Range: GG: $16.922 - $33.845 per hour

Target Pay Range/Rate: $17.980 per hour

The Administrative Office of the Courts (AOC) is recruiting for a Full-Time, Term, Case Management Specialist II position, #10114458-21800, in Las Cruces, New Mexico. **Dependant upon experience, the position could be hired as a Case Management Specialist I, II, or III** GENERAL STATEMENT OF DUTIES: Acting under general supervision, utilize advanced case management expertise to assist court customers in navigating the New Mexico courts, process court documents, perform judicial procedures with compliance of conditions imposed by courts, including financial sentences. This job classification is for use at the Administrative Office of the Courts Court Operations Division. Finalist(s) may be subject to criminal background checks.

EXAMPLES OF JOB DUTIES

The Case Management Specialist II is responsible for providing statewide customer service to a high volume of pro-se and represented court customers who are approaching compliance deadlines or who are out of compliance.

Conducts quality assurance reviews of court case data entered such as citation, warrant, financial, and personal identifier data.

Processes, maintains, and distributes documents, files, case materials and provides statewide customer service providing general information without giving legal advice.

Researches automated, hard copy and microfiche files for case status data, audits case files, reviews research completed by others for accuracy and corrects errors using the case management system.

Assists in reviewing and auditing case files to determine accuracy of notices, tax intercept and collection agency submission.

Complies with public record requests; assures compliance with statutory retention schedule.

Assists customers with obtaining forms, and provides guidance for submission of forms.

Verifies information contained in the electronic record and assists the court customer with steps toward compliance with orders of the court.

Communicates and works with courts regarding compliance measures taken by defendants and follows up to ensure correct action is taken in accordance with all laws, rules and procedures.

May assists managers statewide in preparing submission files for Tax Refund Intercept Program (TRIP) and Collections, prepares daily compliance call lists, and prepares TRIP and Collections invoices.

Drafts and prepares notices and emails or text reminders of upcoming compliance deadlines.

Prepares and certifies court records, dockets, and correspondence and scans pleadings.

Performs purchasing and reconciles the courts financial transactions.

Other duties as assigned.

COMPETENCIES/QUALIFICATIONS
The successful applicant should demonstrate knowledge of New Mexico court statutes, regulations and policies, and especially conditions imposed by the court, distinguishing between court procedures and legal advice, customer service practices, legal terminology, case processing, auditing case files and correcting errors, Court Clerk’s Procedures Manual and Code of Ethics; court’s and States Language Access Policies, judicial organizational structure and other courts jurisdiction, court case management systems, research methodology, project management techniques, and court fee accounting practices.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
The following functions are representative, but not all-inclusive of the work environment and physical demands an employee may expect to encounter in performing tasks assigned to this job. Work is performed in an office or court setting. A valid driver's license and travel may be required. The assigned work schedule may include nights, weekends, holidays and overtime. The employee must regularly interact positively with co-workers, clients, the public, and judges and justices.

This job description is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions performed

BENEFITS

Medical/Dental/Vision/Rx, Short and Long Term Disability Insurance Programs, employee assistance program (EAP) [http://www.mybenefitsnm.com/]

State paid life insurance, supplemental and dependent life insurance

Optional flexible spending accounts for medical, day-care, and travel expenses

Paid Vacation, Sick and Personal Leave, up to eight (8) weeks

Ten (10) paid holidays

Up to twelve (12) weeks of paid parental leave

Deferred Compensation 457(b) plan

Lifetime Defined Benefits Retirement Plan [http://www.nmpera.org/]

Flexible work schedules and alternative work locations*

Free health care, Rx, lab work at facility (Stay Well Health Center) in Santa Fe, NM

Bilingual compensation*

Training and career development opportunities

Higher education opportunities and educational leave

May qualify for the Public Service Loan Forgiveness Program (PSLF)

May receive overtime holiday or shift differential pay*

May receive physical fitness leave*

What are your benefits worth? Click here to find out

*these benefits vary by job classification or need*

QUALIFICATIONS

• Education: A high school diploma or GED.

• Education Substitution: None.
  

• Experience: Two (2) years of experience in court case processing, a legal secretarial or related field such as advanced customer service, data processing, and banking/financial.

• Experience Substitution: Attainment of the Judicial Studies Certificate will substitute for one (1) year of experience. Additional post-secondary education in a related field may substitute for up to one (1) year of experience. Thirty (30) semester hours’ equals one (1) year of experience.

• Certification: May be required to obtain and maintain certification for the National Crime Information Center (NCIC) database.

TO APPLY: Submit a New Mexico Judicial Branch Application for Employment, or a Resume and a Resume Supplemental form, and proof of education to:

Administrative Office of the Courts

Attn: AOC Human Resources Division

202 East Marcy Street

Santa Fe, New Mexico 87501

Email: jobs@nmcourts.gov

PROOF OF EDUCATION IS REQUIRED.

Applications may be emailed or mailed.

EQUAL OPPORTUNITY EMPLOYER