Responsibilities

• Management of daily process to select and receive shipment awards from CARTUS Move Board

Close interaction and collaboration with moving operations to select shipments that give SIRVA the best opportunity to service flawlessly
Close interaction and collaboration with agents to ensure booking interests are met

• Follow process to ensure appropriate allocation of moves to agents
• Oversight of agent data input into CARTUS systems
• Ensure that all customer contact information and contract terms are in the CARTUS application
• Follow up, as needed, with van line service providers to ensure all information regarding dates, estimates, weights and estimated costs are entered into the CARTUS Application as well as all exceptions
• Act as the primary operational liaison between CARTUS and SIRVA van lines
• Work closely with account manager(s) representing the van lines to CARTUS
• Respond promptly and accurately to a variety of inquiries via phone, email and messages
• Maintain distribution lists/counts to ensure proper allocation
• Provide regular updates to agents and operations on performance
• Work closely with network management and/or supply chain management to report on quality performance

Qualifications:

• HHG Moving/relocation experience, especially operational knowledge (i.e. planning or dispatch)
• Ability to work as part of a team, responsive to requests for information from agents and clients
• Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor
• Problem solving ability with attention to detail
• Proficient PC skills and ability to learn new software.
• Fluent in Outlook, Word and Excel with strong data entry skills
• Familiarity with reporting queries and ability to process reports
• Ability to prioritize workload

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

Job Type: Full-time

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