Families Forward, a Fedcap program, in Fort Kent, ME is calling all customer service rockstars to apply to join our team as a full-time Community Employment Coach!

WHY YOU SHOULD JOIN OUR TEAM

We are a successful company that wants the best for our team. We pay this Community Employment Coach position a competitive wage. Our team also enjoys great benefits, including medical, dental, vision, a flexible spending account (FSA), short- and long-term disability, a 403(b) plan, an employee assistance program, a future mom's program, and life insurance. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!

ABOUT FEDCAP FAMILIES FORWARD

Fedcap offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. We serve thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our specific focus areas include case management, work readiness, vocational and employer-based training, job placement, and post-placement support. We strive to make a high-outcome, life-changing, sustainable difference for the individuals and families we serve to improve their economic well-being.

Our services are only as effective as the quality of the people who make up our team. To achieve our mission, we strive to attract and retain talented and committed staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth.

ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent verbal and written communication skills? Are you highly organized and detail-oriented? Can you handle confidential information with discretion? Do you work well in a collaborative environment? Are you passionate about helping others? If so, please consider applying for this Community Employment Coach position today!

YOUR LIFE AS A COMMUNITY EMPLOYMENT COACH

This full-time community case management position in human services typically works during the day.

As a Community Employment Coach with our nonprofit, you're responsible for providing case management services to those receiving Temporary Assistance for Needy Families (TANF) benefits. After establishing trust and rapport with participants, you conduct comprehensive intakes to help them understand and explore their needs, strengths, interests, aptitudes, experiences, and capabilities. You work with participants to develop a service plan outlining their short- and long-term employment goals as well as other goals consistent with their skills, interests, and preferences.

In addition, you meet with participants at least once a month to discuss their progress and provide ongoing orientation to ensure they understand their benefits and program requirements. You build effective partnerships with external providers to ensure participants have the necessary resources to succeed and make requests for additional support services as applicable. When participants miss an appointment, you reach out and help them reschedule. You also run reports in our FedcapCARES system and use that data to plan daily and weekly tasks. Having a job that uses your vocational rehabilitation and customer service skills to help others brings you great satisfaction, which is why you thrive in this community case management position with our human services nonprofit!

WHAT WE NEED FROM YOU

• Bachelor's degree OR equivalent experience
• Demonstrated track record for providing exceptional customer service
• Valid driver's license

Fluency in Arabic, Portuguese, Somali, French, or Lingala would be a plus, but multiple factors will be taken into consideration. If you can meet these requirements and perform this rehabilitation job as described above, we would be happy to have you as part of our customer service team!

Location: 04743