CARE Manager

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body (click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume):
Master's degree (foreign equivalent or higher) in Social Work, or a related mental health field and one (1) year of full-time experience in a medical or mental health treatment setting involving patient interaction. Experience with case management. Experience with Microsoft Office Suite, Google applications, and/or social media. Licensed in NYS as an LMSW, LMHC, or LCSW or eligible for licensure within 1 year of employment.

Preferred Qualifications:
Additional years of full-time work experience in a medical or mental health treatment setting involving patient interaction. Experience with contractual reimbursement methodology. Experience with healthcare insurance policies and procedures. Experience with community agencies/resources. Experience with medical terminology. Proficiency in spoken and/or written languages other than English.

Brief Description of Duties:
The goal of this position is to promote continuity of care, assist with overcoming barriers, make referrals to support services and support the overall well-being of students. The CARE Manager will help facilitate student access and utilization of university and/or community resources, particularly clinical treatment resources. Incumbent provides assistance in arranging & coordinating post counseling care, post medical care, services and resources. Advocates for, and communicates with students for case management services such as brief check-ins, management of medication and insurance problems, referrals to campus or community resources, and/or guidance/advocacy in navigating University systems. Therefore, having experience interacting with individuals at various levels within an institution as well as the general public whenever necessary is imperative.

The selected candidate will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving.

• Navigation of Treatment and Referrals: Advocate for, empower, and coach students in identifying and accessing appropriate medical, mental health, and other services. Participate in transition planning to ensure timely referrals and appropriate linkage with internal and external providers/services, including ensuring that all necessary documentation and information required is complete. Provide assistance in all aspects of arranging, coordinating, and procuring pre and post counseling care, medical care, services, and resources.
• Maintain the clinical resource database and community agency resources. Assist in researching preferred community-based providers available to provide care in meeting students’ needs, considering barriers that may exist for individuals such as transportation, financial, privacy, etc. Follow up with students referred to the community to help ensure continuity of care (whether they completed the referral, quality of care from various providers, etc.).
• Liaison and Support: Help facilitate student access to, and utilization of, University and/or community resources. Assist in tracking and communicating with students awaiting services. Advocate for, and communicate with students for case management services such as brief check-ins, management of medication and insurance problems, referrals to campus or community resources, and/or guidance/advocacy in navigating University systems. Liaise between CAPS/SHS and on other campus departments, community-based providers, and agencies to assist in student resource allocation and enhance treatment resources and networks.
• Service Acquisition and Insurance Management: Assist in analyzing student insurance benefits, financial resources, and support systems as related to their ability to access community resources in a timely manner. Obtain insurance pre-authorizations as appropriate and assist with care needs that emerge from primary and behavioral healthcare. Collect and transmit pertinent clinical and patient demographic information required to complete arrangements. Assist in coordinating and arranging transportation, DME and community services, as directed by the clinical care team.
• Facilitate student transport to the Psychiatric Emergency Room and other facilities as needed. Follow up with discharge planning with the hospital or other agencies as needed to increase success for students returning to campus after a mental health crisis.
• The case manager offers training and educational presentations on mental health and wellness related topics.
• Maintain detailed client records that follow the rules and regulations of a healthcare agency including documenting case management notes in the CAPS electronic medical record.
• Collect data and produce regular reports to assist with identifying trends with case management and ways to promote student success.
• Work professionally and effectively within a multidisciplinary team to assist with the work flow in the organization.
• The Case Manager may serve as a back-up clinician in the clinic including engaging in triage, managing crises and assessing student mental, emotional and behavioral health status and needs.
• Other duties or projects as assigned as appropriate to rank and departmental mission.
• Evening and weekend work may be required at times.

Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

In addition to the employee's base salary, this position is eligible for $3,026 UUP annual location pay, paid biweekly.

THE FOLLOWING PARAGRAPH ONLY APPLIES TO POSITIONS THAT MAY COME IN CONTACT WITH PATIENTS OR PATIENT CARE EMPLOYEES.
In accordance with federal and state regulations that all hospitals and nursing homes require personnel to be vaccinated against COVID-19, candidates who are not already fully vaccinated must obtain the first dose of a COVID-19 vaccine within three (3) calendar days of acceptance of a conditional job offer and must obtain any subsequent doses in accordance with that particular vaccine manufacturer’s protocol. Candidates who are partially vaccinated, but not yet fully vaccinated, must complete their vaccination series within three (3) calendar days of a job offer or in accordance with that particular vaccine manufacturer’s protocol, whichever comes later.

The state regulation also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The regulations allow for limited exemptions with reasonable accommodations, consistent with applicable law.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.