JOB SUMMARY: Bilingual (Spanish Speaking) Call Center Representative will be cross-trained to check-in, check-out, verify and file insurance claims for patients, answer phones and additional administrative tasks as assigned.

ESSENTIAL DUTIES:

• Answer phones with the goal of scheduling new and existing patient appointments
• Route calls to appropriate persons when indicated
• Gather patient and insurance information
• Update patient information in patient management software
• Cross-train and potentially rotate in other departments
• Participate in various projects and/or meetings, and complete other tasks as assigned by leadership team members
• Meet specified scheduling goals and customer satisfaction
• Respond to high volume inbound calls while compassionately handling questions and/or concerns professionally
• Ability to demonstrate excellent telephone etiquette and superb listening and problem-solving skills at all times
• Responsible for providing excellent customer service, insurance and billing support
• Making outbound calls to insurance companies and patients to obtain information, perform eligibility verification, and schedule appointments for multiple locations
• Ability to handle all inquiries utilizing the designated systems and processes presented during the initial training period
• Experience in dental is preferred but not required
• Experience with phone customer service and/or experience handling a high volume of inbound calls preferred
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks independently
• Professional approach to patient support
• Excellent typing, data entry accuracy
• Outgoing personality, ability to build rapport and develop relationships over the phone
• Ability and drive to meet company goals
• Bridging gap between patient and office with confidence in patient satisfaction
• Any other duties as assigned

BENEFITS:

Competitive Pay

401(k)

Medical/Dental/Vision Insurance

PTO and Holiday Pay

SCHEDULE:

Full-Time

Monday to Thursday 7:30 a.m. to 5:00 p.m. and Friday from 7:30 a.m. to 3:00 p.m.

TRAVEL: Only on an as-needed basis and will be determined ahead of time to travel to the other practice locations (i.e., Statesville and/or Morganton)

EDUCATION:

High school diploma or equivalent, required

EXPERIENCE:

1+ continuous years of experience working in a medical/dental office environment providing excellent customer service.