Organization Name: Regional Orthopaedic Associates

Job Title: Phone Operator

Employer Information

Reports To: Phone Room Supervisor

Job Location: Wilmington, DE -19808

Hours/Week: 40

I. GENERAL SUMMARY:

 Phone operators are responsible for answering the phones in a timely manner and scheduling appointments. This position assists patients on the phone to schedule appointments or to help direct them to the correct member of various physician teams. Obtains, enters and verifies all demographic and insurance information.

II. PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

A. Answer phones in a timely and polite manner.

B. Triage phone calls to determine how to assist the caller.

C. Scheduling appointments for new patients collecting and entering all demographic information as well as entering and verifying all insurance information.

D. Scheduling appointments for existing patients updating and verifying all demographic and insurance information.

E. Transferring calls to various physician team members.

F. Reviewing schedule to help patients manage referrals.

G. Assisting callers with questions and concerns.

H. Must remain flexible in work schedule.

III. JOB REQUIREMENTS:

A. JOB KNOWLEDGE AND SKILLS:

 Proficiency in Microsoft suite Products such as Word, Outlook and Excel.

 General knowledge and experience with office equipment such as copiers, multi-line phone system and fax machines.

 Typing skills and working knowledge of word processing, electronic mail/calendar.

 Familiarity with Medical Terminology.

 Detail oriented and able to work independently or as a team.

 Check and respond promptly to e-mails.

B. EDUCATION:  HS Diploma or GED Preferred.

C. EXPERIENCE:  Medical Office experience is helpful

***Indeed description displays a job pay range. Pay will be determined based on skills & experience.***

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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