We are HIRING NOW!!!**
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Call Center CUSTOMER SERVICE, RETENTION & SALES Job Opportunity!

Are you the Helpful and Professional RETENTION & RECOVERY ADVISOR we are looking for?

Our position is located at our LONGWOOD, FL - Sears Home Services Call Center

We are seeking RETENTION, SALES and COLLECTIONS Oriented Professionals to support our Home Services Team with the Servicing and Retention of our Sears Members and provide them with a “Wow Member Experience with their Home & Appliance Protection Plan & maximize opportunities to retain existing members and increase sales and member’s loyalty”!
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APPLY TODAY & Get your Invitation to INTERVIEW!
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Don't miss this Great Job Opportunity...START 2023 with a NEW JOB- Training STARTS - JAN. 9TH!!!
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Must submit Official Job Application directly through our Company’s Jobsite
(Apply by using the link below-Copy & Paste the Link to your Search Browser):
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bit.ly/3XM7clp
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APPLY TODAY TO INTERVIEW!!!
Once your Job Application is received through our Company’s Jobsite, you will receive a Call/Email/Text with 24-48hrs to confirm an Interview Day & Time!
OUR POSITION OFFERS:

• Paid Orientation & Training @$15/hr.
• Base Pay of $15.00/Hr. PLUS Uncapped-Commission- Giving you the Potential to average earnings $17 to $19/hr or more $$ Based on your Performance
• No commission cap, so earning Potential is unlimited $$$!
• Full Package of Benefits- Medical, Dental, Vision, Life Ins., 401K Benefits, & 6 Paid National Holidays
• Advancement & Leadership Training Opportunities
• Recognition Programs
• Call Center work environment and possible option to Work from Home Opportunity after 90 Days based on Performance

OUR POSITION RESPONSIBILITIES:

• Establishes and maintains a high level of customer satisfaction, professionalism, and courtesy in all retention & collection transactions
• Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing members in an effort to resell and retain
• Offers targeted solutions based on customer need to prevent product cancellation through outbound and inbound calling
• Attempts to "save" customers from cancelling their protection products by explaining benefits of the program(s) and tailoring solutions to meet the individual customer needs.
• Makes efforts to collect outstanding balances due to the company due to a cancelled contract term through inbound and outbound calling
• Explains and reconciles customer disputes as they pertain to payment of outstanding balances that are due

QUALIFICATIONS FOR OUR POSITION:

• Enjoys working in a fast-paced, high-volume, call center environment.
• Great Verbal Communication and Listening Skills
• Comfortable handling inbound calls and outbound calls
• Previous experience in Sales, Customer Service, Retention, or Collections
• The ideal candidate knows how to think strategically, has a strong work-ethic, is goal-oriented and experience working with escalated customer issues and problem resolution
• Ability to apply appropriate retention and sales techniques
• Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
• Plus skills to have- Negotiating Skills, Consultative, Persuasive, Self-Motivated, able to Work Independently, Disciplined.
• Ability to use Computer and multitask
• Commitment to teamwork and flexibility with our work schedule.

WHY WORK WITH US?
“I like our fun work environment”
“I enjoy the folks I work with. They have become my family” –Vanessa L. Sears Employee
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We look forward to receiving your Official Job Application to TODAY!
EOE
Keywords: Call Center, Sales, Insurance Sales, Sales Advisor, Telecommunications, Telemarketing, Telesales, Inside Sales, Retention, Collection Agent, Collections, Account Management, Sales Agent, Sales Representative, Consultant, Insurance, Warranty , Virtual Interview Process, On-site Training

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Application Question(s):

• I understand and acknowledge the position requires Training Onsite at the LONGWOOD, FL Call center and there is no option to do it remote. Also, that as applicant I MUST be local to the LONGWOOD, FL area. Also that this is a Call Center work environment and possible option to Work from Home Opportunity after 90 Days based on Performance
• I have read and are aware of our position's compensation before submitting your Job Application?- *Compensation- Base Pay $15/HR PLUS Uncapped- Commission & Paid Orientation Training @ $15/hr

Experience:

• Sales: 1 year (Required)
• Call Center: 1 year (Preferred)
• Retention: 1 year (Preferred)
• Collections: 1 year (Preferred)

Work Location: One location

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