Call Center Agent - No Experience Required Job at NCB Management Services, Inc.

NCB Management Services, Inc. Sioux Falls, SD 57104

***WORK FROM HOME POTENTIAL AFTER 10 WEEKS IN OFFICE**

Weekly Pay - Paid Friday!

The Call Center Agent / Customer Contact Representative’s job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses.

Call Center Agent Job Duties:

  • Collect payments on past due accounts.
  • Process check-by-phone and/or ACH requests accurately.
  • Knowledge of FDCPA and state laws.
  • Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
  • Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.
  • Read, interpret and apply laws, rules, regulations, policies and/or procedures.
  • Ability to multi-task by speaking with customers and typing notes simultaneously.

Key Competencies:

  • Effective written and verbal communication skills
  • Great attention to detail and accuracy
  • Ability to maintain confidentiality
  • Proficient knowledge of relevant computer programs such as MS office
  • Possess a high level of professionalism
  • Must be punctual and dependable

Education and Experience:

  • Previous call center experience preferred
  • Minimum HS diploma or equivalent

NCB MANAGEMENT SERVICES, Inc. provides a great and unique compensation package including:

  • Paid Training
  • Benefits- health, dental and vision
  • Earned time off
  • Paid holidays
  • 401 K
  • Weekly pay - Every Friday!
  • Competitive hourly rate

Don’t wait.. For more information, contact us at 855-819-8108, visit our website at www.ncbi.com, or pick up and application at 2516 E. 52nd St. N. Sioux Falls, SD 57104

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center

Ability to commute/relocate:

  • Sioux Falls, SD 57104: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location




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