Call Center Agent

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently seeking Call Center Agent for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training and formal development program to provide continuous skill and internal career enhancement based on performance and worth ethic. This is a tremendous entry level opportunity for college students, recent graduates, or experienced professionals!

Job Details & Responsibilities:

· Part Time and Full-Time shifts are available between 7:30am and 9:00pm (Monday-Friday, no weekends!)

· Professionally and promptly address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes

· Research issues using available resources and if necessary, redirect issues to appropriate resources and or escalates issues requiring urgent attention

· Maintain clear and detailed records and documentation for each customer interaction

· Communicate with internal parties as necessary regarding changes to, or needs for specific shipments

· Handle a variety of scenarios with the ability to think decisively

The ideal candidate will possess the following:

· Excellent attendance and the ability to work the same shift each day M-F

· Superior communication skills

· Strong attention to detail and sense of urgency

· Ability to maintain a professional demeanor

· Experience with Microsoft office (Outlook), and willingness to learn company specific systems

· Ability for detailed note taking

· Call center/customer service experience is preferred, but is not required

· Upbeat personality/positive outlook

Salary and Benefits:

- $1,500 SIGN ON BONUS!!

- Starting rate: $16.50 - $18.50 per hour

- Shift Premium after 6:00 pm

Job Types: Full-time, Part-time

Salary: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: $16.50 - $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

Work Location: One location

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