Acara Solutions is looking for a ES Call Centre Rep for our client located in Irving, TX

• We are seeking a talented individual for Employer Solutions Call Centre Representative who is responsible for answering inbound calls and providing excellent customer service to callers.
• Answer incoming phone lines.
• Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction.
• Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts.
• Following details of call scripts.
• Process incoming Level 1 docs
• Maintain quality performance in processing.
• Ensure all processing and call goals are met.
• Performs other functions as assigned.

Pay and Benefits:

• The Salary for this position is $14.75 per hour (Max Pay rate).

Required Skills / Qualifications:

• High School Diploma or GED
• Minimum of 2 years' experience in call centre

Preferred Skills / Qualifications:

• Able to function between two departments incoming calls
• Ability to demonstrate customer service skills.
• Ability to use and decipher file details.
• Ability to us de-escalation techniques on calls
• Ability to pay attention to detail while on calls or processing files.
• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
• Ability to demonstrate good keyboard skills.
• Ability to maintain patient confidentiality.
• Ability to work independently, under pressure and within, restricted timeframes.
• Ability to adapt and thrive in a changing environment.
• Ability to manage time effectively.
• Ability to demonstrate a strong knowledge of customer service principles and practices.
• Ability to communicate and exchange information.
• Ability to comprehend and interpret documents and data.
• Manual dexterity to use computer, telephone and double monitors.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• Primarily sedentary work in a general office environment.
• May be work extended hours based on special business needs.

Job Type: Temporary

Pay: Up to $14.75 per hour

Schedule:

• 12 hour shift

Experience:

• inbound: 2 years (Required)

Work Location: Remote

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