Caesars Rewards Representative (Harrah's Laughlin) Job at Caesars Entertainment
Provide fast, friendly and excellent service to customers while coordinating and promoting the Caesars Rewards program. Maintain customer information assuring the highest standards of data integrity when entering guest information into the database. Duties include establishing new accounts, issuing comp/cash vouchers to guests based on their gaming play, making updates to account information, issuing replacement cards, and providing general support to marketing initiatives.
KEY JOB FUNCTIONS : Acknowledges, greets and converses with customers as they approach the Caesars Rewards Center; creates and issues Caesars Rewards Cards; obtains customer related information and inputs into computer; promotes the Caesars Rewards program and cross sells property amenities such as the Caesars Rewards Visa Card ; ensures the protection of guests’ service level and credit lines; promotes Harrah’s Laughlin by interacting with customers in an enthusiastic, helpful and friendly manner; meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies; move quickly within the CR Center, between terminals and to and from the printer.
EXPERIENCE/QUALIFICATIONS: Gaming License, High School Diploma
PHYSICAL & MENTAL DEMANDS: Lift up to 25 lbs. Push and pull up to 25 lbs. Must be able to bend, stoop, twist, reach, and hear. Dexterity to utilize tools. Stand for long periods of time or entire shift. Walk up and down stairs. Type. Work in Secondhand smoke environment. Maneuver in confined spaces. Tolerate high noise areas. Tolerate bright lights. Will have guest contact. Work flexible schedules. Understand, read, write and speak English.
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