POSITION SUMMARY:

The Business Systems Analyst (BSA) will be responsible for analyzing and improving work processes by leveraging information technology systems and services. The BSA will work on requirements definition, vendor selection and implementation for our CRM and order to cash systems. In addition, they will lead the enhancement of, and provide support for Oracle E-Business Suite (OM), Tieto TIPS Sales and the Salesforce.com (SFDC) applications currently implemented. This position will involve up to 25% domestic and international travel.

DUTIES AND RESPONSIBILITIES:

• Develop strong partnerships with the CRM and order management business owners in order to understand the strategic direction, business process, and business needs and translate them into value-added information technology deliverables.
• Gather and facilitate alignment on global business requirements and priorities for the purpose of selecting CRM and order management related applications,
• Provide technical and functional support for vendor selection process.
• Key functional architect for the integration of CRM and order management systems with other enterprise systems, services, and suppliers.
• Production support for CRM and order management systems, including researching and resolving problems; supporting scheduled activities; and recommending solutions or alternate methods to meet requirements.
• Recommend process improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.
• Develop specifications, assist in development, maintain and support a variety of reports or queries using appropriate reporting tools.
• Work closely with IT developers to create, verify and deliver solutions that have been defined.
• Assist global teams with the development of user procedures, guidelines and documentation for IT systems.
• Ensure all IT systems meet the data privacy requirements of H&V locations.
• Perform testing activities, including test plan creation and data and test execution.
• Perform all work in a safe manner.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in computer science or related field or equivalent work experience.
• At least five years of proven results oriented work experience in IT and/or order management functions.
• At least three years experience in a leading or key contributor role in selection, implementation, and support of IT systems. Cloud based system experience preferred.

CORE COMPETENCY REQUIREMENTS:

• Excellent communications skills.
• Proven decision-making skills and the ability to defend those decisions.

Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Apply

• Interested candidates please reach out to Mark Pileski in Talent Acquisition at mark.pileski@hovo.com