Business Process Rep Job at Keysight Technologies
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.
Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified. We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.
At Keysight, Inclusion & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube
Job Description
This is an intermediate-level BPA position at the Americas’ Customer Contact Center (CCC). The position supports, and advocates for; a variety of Business Center, ASO field, and customer stakeholders. Responsibilities include delivering effective business solutions, process design & management, and facilitating customer success through strong leadership competencies, business insights, and utilizing various methodologies such as DMAIC (Define, Measure, Analyze, Improve, Control) to ensure long-term optimized results.
This role also supports a significant amount of stakeholder success and end-to-end project coordination activities. May involve championing aspects for a wide range of business and technical initiatives from project initiation through closeout phases. Projectized responsibilities include, but are not limited to; facilitating project planning, analysis, issue resolution, stakeholder management, continual improvement, and maintaining the delivery of high-performance results. Also ensures effective communication & collaboration across teams, business functions, and stakeholder groups. Keeps management/stakeholders engaged and informed regarding project status, milestones, and impacts to the business and our customers.
Accountabilities:
- Provides Tier 1 support for Integrated Business Solutions
- Solves a broad range of business, customer, and end-user problems varying in both scope and complexity
- Applies business / industry knowledge and technical expertise to establish, maintain, and optimize various business processes and tools
- Supports strategic business projects and IT initiatives requiring coordination with multiple functions, organizations, and channels
- Reduces broad concepts and business strategies into structured initiatives, actionable plans, and end-use information resources
- Champions user self-sufficiency through effective documentation, communication, training, consulting, stakeholder management and engagement activities
- Designs, creates, updates, and publishes learning aids in multiple formats for both internal and external stakeholders
- Reviews and maintains information available to frontline personnel and partners
- Through consulting, recognizes opportunities to proactively translate emerging business needs and strategies into innovative solutions
- Consults with management and users across multiple functions, and channels including face-to-face engagement; to ensure solutions are well integrated and delivering expected results
- Collaborates with global counterparts on best practice strategies relating to applications, processes, policies, and project management activities
- Proactively drives sharing of best practices for utilization of enterprise applications, business processes, and policies across America’s CCC
Job Qualifications
Qualifications:
- Advanced knowledge of associated business processes, enterprise applications, and boundary systems at Americas’ CCC is required
- Previous experience with process management, project management, and continual improvement methodologies is highly desired
- Ability to gather, understand, analyze and translate business and technical requirements into a user-friendly language with actionable plans
- Excellent written, interpersonal, and verbal communication skills for a variety of local and global stakeholder audiences
- Advanced Knowledge of Microsoft Suite applications (0365)
- Delivering high-performance results in current position
- A passion for learning and continuous improvement!
Location:
This position is located onsite at Keysight’s Colorado Springs facility
Job Function
Shift:
Day Job
Schedule:
Full Time (F)
Travel Required:
None
Duration (Temp Positions Only):
Colorado Pay Range: $62070 - $103440
US Employees may be eligible for the following benefits:
Medical, dental and vision- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
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Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations:
Americas : United States : Colorado : Colorado Springs
Job ID : 48871
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