Healthcare Business Intelligence Analyst
Serves as clinical business intelligence leader for Corridor, a technology-enabled healthcare services company delivering revenue cycle, documentation compliance, and other services to home health and hospice care providers. Combines healthcare business and clinical knowledge, project leadership skills, and data/information retrieval skills to actively address Corridor’s need for business and clinical insights through data discovery and analysis. Works closely with executive leaders to answer key business questions to promote quality improvement and drive Corridor and its clients' performance.
Develops business analytics packages from multiple data sources and reports to support internal and external needs. Serves as internal leader/analyst to Corridor’s business lines to develop, track and improve key performance metrics, analyze business processes, drive performance improvement, and develop new products and services.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Business Intelligence Technical Skillset / Tools Experience:
- Highly proficient at designing reporting and dashboarding solutions in Excel (PowerPivot), Power BI, and Tableau to provide necessary reporting infrastructure for identifying, tracking, and trending key metrics and their drivers.
- Ability to think programmatically about recurring data tasks which can be automated to reduce reporting refresh durations.
- Coaches’ stakeholders in the interpretation of statistical relationships, correlations, and confidence intervals as it pertains to various data information. Proficient in data storytelling and education.
- Creates data packages and recurring interval reports to be used in presentations.
- Works within Power BI, Salesforce, and/or other applicable tools and applications to summarize data and develop reporting for client business reviews.
- Serves as resource/expert for data needs related to business reviews and other projects as needed.
- Participate in the data governance and quality process to develop and document best practices as they relate BI tools and solutions.
- Troubleshoots and resolves data integrity and reporting issues.
- Develop user stories, use cases, features, and business requirements for reporting and visualization needs.
- Expert at data mining from various systems using query and reporting tools and effectively evaluating the resulting data against clinical and financial objectives.
- Tests, validates, trains, implements, and provides ongoing support of business intelligence solutions and dashboards.
Analytical Skillset / Experience:
- Comfortable with tasks and projects that present challenges that require problem-solving of an ambiguous nature.
- Ability to think “outside the box” in producing innovative solutions to solve complex problems.
- A high degree of “self-starter” initiative to research new and creative solutions to problems.
- Identifies problems and effectively communicates ideas and possible solutions to improve processes/procedures.
- Break down high-level business problems into specific questions which can then be answered through data-driven analysis.
- Regularly meets with /observes key customers watch how they use the information and makes recommendations for reporting process improvements. Investigate data to identify patterns and trends. assess business impacts and dig in to drive meaningful, actionable results to help achieve success.
- Proactively communicates project deliverable status, issues, and management risks.
- Manage multiple tasks, be detail-oriented, responsive, and demonstrate independent thought and critical thinking.
- Develop/maintain an understanding of relevant business plans and business/workflow functions.
- Conducts routine data validation; planning and scoping end-to-end data validation projects by identifying the business problem and selecting appropriate investigative testing and solutions.
- Investigate data to identify patterns and trends. assess business impacts and dig in to drive meaningful, actionable results to help achieve success.
Teamwork / Collaboration, Lead as Expert:
- Works collaboratively with end-users, data analysts, financial analysts, and IT to develop a solution within the business intelligence (BI) environment that meets the business requirements.
- Lead requirement gathering sessions and effectively develop and communicate solutions to solve complex business needs.
- Active listening skills necessary to secure and define detailed task and project requirements.
- Initiates and leads regular internal business review prep calls and general business reviews.
- Exemplary oral and written communication skills and be comfortable presenting and interpreting data exhibits for a variety of audiences.
- Establishes professional and positive work environments by modeling respect and dignity toward all employees and acknowledging the value of each individual’s effort and contributions.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
Cost Consciousness – Conserves organizational resources; contributes to profits and revenue; develops and implements cost-saving measures; works within the approved budget.
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in the decision-making process; makes timely decisions; supports and explains reasoning for decisions.
Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Leadership – Exhibit’s confidence in self and others; Inspires respect and trust; motivates others to perform well; reacts well under pressure; shows courage to act.
Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Project Management: Responsible for planning and overseeing his/her agency-specific special projects to ensure they are completed in a timely fashion with appropriate communication to the stakeholders.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Qualifications
: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience:
- Bachelor's degree in healthcare field, healthcare administration or management or business administration. MBA preferred.
- 5+ years healthcare experience. Preferably in a decision support or similar role.
- 3+ Experience with one or more EMR systems and multiple lines of service.
- 2+ years project leadership or project management.
- Background in informatics/data analysis preferred.
- Demonstrates a sound understanding of HIPAA requirements.
Computer Skills:
- Highly proficient in Excel and PowerBI/DAX.
- Proficiency in SQL, Tableau, and R strongly preferred.
- Microsoft Office Applications (Word, Excel, PowerPoint) – intermediate to advanced skill required. Uses advanced functions of Excel to manipulate and/or present data in a precise way.
Mathematical Ability: Work with mathematical concepts such as probability and statistical inference. Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Demonstrated strong analytical and problem-solving skills. Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Language Ability: Read, analyze, and interpret complex documents. Respond effectively to sensitive inquiries. Write presentations using innovative techniques. Make persuasive presentations on complex topics to management and clients.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Corridor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Corridor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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