Cascade Behavioral Hospital has an immediate opening for a Community Liaison. The Community Liaison (CL) serves as the link between Cascade Behavioral Health and its community partners. The CL grows lines of service as defined by management by developing and retaining referrals from physicians and other key non-physician referral sources. Collaborate closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.

ESSENTIAL FUNCTIONS:

• Develop strong relationships with key referral sources.
• Identify opportunities for partnering and growth.
• Manage leads from referral sources and ensure efficient admissions process for clients.
• Increase the number of referral sources within a facility such as with physician, social workers and discharge planners.
• Coordinate with clinical assessment team on referrals for admission based on the services provided by the facility.
• Educate patient, families, community and other referral sources on programs, services and amenities provided within facility.
• May also coordinate the completion of admission process and ensure appropriate resources are obtained.
• Travel frequently within community, scheduling meetings and developing contacts/referral sources.
• Document referral sources within appropriate contact management system.
• Develop events and educational forums that demonstrate programs and provide an opportunity to identify potential referral sources.
• Maintain existing referral relationships.
• Utilize analytic tools, such as Salesforce, to effectively plan and evaluate activity to optimize results.
• Represent facility in professional forums and communicate mission in all outreach interactions.
• Create outreach initiatives that will regularly communicate facility mission with referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.

Experience/Skills:

• Minimum 5 year of experience in sales or marketing, preferably in healthcare with some nursing or clinical background.
• Experience in managing a territory and account development

Education:

• Bachelor’s degree in communication or related field preferred

Licensure/Certification:

• Washington State Driver’s license with clean driving record

Experience

• 5 year(s): Minimum 5 year of experience in sales or marketing, preferably in healthcare with some nursing or clinical background.

Education

• Bachelors or better in Marketing or related field

Skills

• Customer Focus
• Communication

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)