POSITION SUMMARY: **
The Bank Office Manager helps direct work and operations in one of our six office locations. This position develops staff, fostering a positive environment, ensures customer satisfaction, and manages proper office operations. As a Retail Banker, this role will develop consumer lending relationships and will service the retail banking needs of prospective and existing customers.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

Management Responsibilities

• Represents Stillman Bank within the communities we serve in a professional manner through active participation in community organizations, seeking leadership roles where appropriate.
• Serves on various internal committees within the bank and performs duties at regular meetings as assigned.
• Supports employees by providing training, coaching, development and motivation.
• Addresses customer and employee satisfaction issues promptly.
• Assists with all operational aspects of running the office including facility maintenance, human resources, and overall office administration
• Participates in staff rotations for opening, closing, and Saturday operational coverage.
• Provides support to employees for transaction overrides, dual control, and other matters needing assistance.

Retail Banker Responsibilities

• Maintains a current working knowledge and follows all applicable regulatory lending and deposit guidelines and bank lending and deposit policies, procedures and practices.
• Opens and closes consumer deposit accounts and safe deposit boxes.
• Analyzes and identifies financial needs of retail customers and provides information and guidance on available deposit products and services.
• Assists consumers with inquiries and resolves problems and issues regarding all products and services offered by the Bank.
• Coordinates the consumer loan application process, including application preparation, credit investigations, employment verifications, other required verifications and any other information or documentation deemed necessary to evaluate viability of the loan.
• Analyzes consumer loan applicant eligibility for loan consideration as well as loan viability and makes a recommendation to management concerning its approval.
• Informs consumer loan applicants of the acceptance or denial of their application.
• Provides reports and data as required supporting sales and marketing activities.
• Performs other duties, functions and special projects as assigned.

EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:

• Three or more years of previous banking experience in lending, customer service and/or teller operations. Will consider an equivalent combination of education and experience.
• Previous leadership experience is required, preferably in the banking industry.
• Ability to obtain and maintain federal licensing and certification requirements (NMLS).
• Friendly, professional and accommodating demeanor, with a strong enthusiasm for customer service and problem resolution.
• Proficient computer skills including Word and Excel, and the ability to quickly adapt to other specialized software applications.
• Ability to work productively and independently with minimal supervisory overview.
• Ability to produce work of high quality and accuracy
• Strong organizational skills. Ability to recognize issues of significance and prioritize assignments.

PHYSICAL REQUIREMENTS:
Typical office environment. Requires ability to operate numerous types of office equipment such as phones, computers, printers, scanners, fax machines, copiers and calculators. Primarily a sedentary position but requires occasional standing, walking, lifting, carrying, bending, kneeling, stretching and stooping. Requires the ability to frequently view and read computer screens and paper documents.

GENERAL NOTICE:
This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.

Job Type: Full-time

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