Bingo Host Job at MOHAWK CASINO
POSITION: Bingo Host
DEPARTMENT: Bingo
REPORTS TO: Bingo Supervisor
FLSA STATUS: Non-Exempt – Hourly
SUMMARY: A Bingo Host is a team member of the Bingo Department and fulfills four key roles; Floor Sales, Bingo Caller, Cashier and maintaining Inventory room. In each role, the Bingo Host has the responsibility of creating a fun and entertaining environment for all guests. Candidates for this role should have a strong passion for customer service, possess an upbeat and positive attitude, ability to multi-task and work in a fast paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Upbeat personality for all interactions with guests and fellow employees.
- Able to perform all duties of a host: Cashier, Caller, Floor and Inventory room.
- Open and /or close Bingo, process money to and from hosts, monitor cashier terminals, maintain shift reports as well as generated reports in and between departments, operate session in a timely manner as business demands.
- Complete assigned tasks in a timely manner to include calculating the sales and banks of: cashiers, floor-agents and pull-tab agents. Count, verify and confirm cashiers, agent’s banks, and sales drops.
- Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts.
- Possesses strong money handling skills in selling paper and paying off winners. Knowledge of documentation required in transactions.
- Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property.
- Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.
- Exercises appropriate discretion in identifying situations that require management attention.
- Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements.
- Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager.
- Acts as a role model and always presents oneself as a credit to Mohawk Bingo Palace and encourages others to do the same. Adheres to regulatory, departmental and company policies.
- Complete assigned task when requested by Supervisor.
- Must work scheduled shifts and positions.
- Other duties as assigned by the Bingo Supervisor/Manager.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Requirements:
- Minimum High School Diploma or General Education (GED) required.
- Must possess strong money handling and documentation skills.
- Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations.
- Must be able to work as a team across departments and levels of management.
- Must present a well-groomed appearance.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Must be able to work calmly and professionally in stressful situations.
LANGUAGE SKILLS: Ability to respond to common inquiries or complaints from customers and forward/direct the customer to Management. Ability to communicate effectively with large groups of people.
MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to make change accurately and quickly.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. The associate must be able to maneuver all areas of the Bingo area. The associate must be able to lift or move up to 40 pounds. The associate must be able to bend, reach, kneel, twist and grip items. The associate must be able to walk and be on feet for long periods of time. The associate must be able to sit and work at computer terminal for long periods of time. Must have a sense of urgency and keep up with fast paced business practices. Excellent vision (including peripheral) is needed for game security.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino work environment where there is occasional exposure of the employee to high levels of noise and cigarette smoke from the casino floor.
CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a St. Regis Mohawk Tribal Gaming Class II license which requires a background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort. Employment will not begin until process is complete.
“The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.”
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