Your job duties include reviewing orders, assisting with accounting, and identifying any discrepancies between bills, and customers’ accounts. You may also work directly with customers to resolve any account issues.

Tasks:

• Address and handle probates on deceased customer account received from family or executers of the estates.
• Handle and process the Bank of the West electronic correspondence.
• Process the damaged checks, voided checks, Unprocessables checks and letters sent from Unprocessables.
• Preparing checks received from customers via mail to be processed and uploaded to banking system and internal systems.
• Confirm the checks that were reviewed were accurate and that account numbers were correct.
• Processing returned eChecks and paper checks.
• Research and locate the accounts for the failed Lockbox payments.
• Process Web Exceptions payments.
• Place equipment orders in web exceptions.
• Process all Bankruptcy Notices by entering the data on the notices on to the accounts to prevent billing.
• Research payments for Accounting.
• Process misapplied payments via faxes, ZenDesk.
• Handle errors in ACI for electronic payments.
• Scanning of payments for BOW reconciliation.
• Process reports that will go to accounting.

• High school diploma or equivalent.
• Self-motivated, hard-working team player with proven outstanding organizational skills and very detail oriented.
• Ability to work independently and manage multiple tasks at once.
• Provide prompt, accurate and courteous customer service.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Strong knowledge of cellular concepts, products, services and policies within the cellular industry.
• Able to effectively communicate and conduct yourself in a professional manner with fellow co-workers and be flexible with different personalities.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.
• Effectively utilize MS Office, MS Excel and the Internet.