Join Our Mission

The Bilingual Administrator on Duty (AOD) is responsible for monitoring safety and procedures within the residential units and overall campus.

Goal of our Sheltered Hearts Program

Our goal is to provide safe and timely reunification for a child and their family or suitable sponsor.

In partnership with the Department of Health and Human Services, the Sheltered Hearts Program provides family reunification and short-term shelter for children who have entered the United States without a guardian. Children reside in our family-style cottage located on our 2,000-acre campus while our bilingual staff provide a safe and nurturing environment for children.

Job Responsibilities

• Oversees campus staffing including directing and assigning work and ensuring ratios are met.
• Ensures effective quality of care is provided including promoting and implementing a healthy well-being by ensuring clean, safe environment; ensures unit is kept in accordance with standards required by regulatory agencies.
• Monitors campus for safety and security including but not limited to staff and building checks, hourly checks within each living unit, and addresses any security breaches. Documents and reports breaches and response taken. Monitors and assesses youth transitions including to cottage, school and dining hall.
• Identifies and communicates areas of risk including but not limited to transition of youth, ratios, restraints, safety plans and injuries. Consults with management regarding risk reporting protocols, safety planning, follow up plans, and reducing future risk and program outcomes data.
• Assists with coordinating and conducting searches for out of program youth.
• Responds to any medical concerns for youth on campus; verifies medication and treatment plan with appropriate personnel.
• Partners with transportation staff to coordinate and/or provide transportation for off campus trips and appointments as needed.
• Provides on-call administrative oversight.
• Processing intakes during non-traditional work hours.
• Complies will all federal, state and local laws and regulations, including those or ORR, ICE and the NYS Office of Children and Family Services
• Adheres to agency policies and procedures; follows and supports agency mission, vision and values including participating in internal surveys and data collection for continuous improvement initiatives.

Job Requirements

• Minimum Associates degree required. Experience in lieu of degree may be considered.
• Minimum 3 – 5 years of experience working with high risk youth in residential treatment setting.
• Full COVID-19 vaccination required.
• Ability to converse in Spanish and English.
• Supervisory experience preferred.
• Must have a current, valid driver’s license per Agency guidelines. Travel required.
• Ability to work with an economically and culturally diverse population.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)