Essential Functions:

• Source for and screen candidates for ongoing training programs in Healthcare and Information Technology and other courses as required

• Build and coordinate a pipeline of qualified jobseekers through recruitment events, reengagement of Individual Training Grant customers, Community Based Organization referrals, walk-in traffic and direct advertising
• Work with the leadership team to plan, implement and track recruitment and enrollment process to meet the specific needs of training provider
• Conduct intake and phone screenings to determine eligibility and collect documents required for program participation

• Identify suitability for and/or barriers to employment/training

• Maintain a pipeline of candidates per industry
• Initiate a high level of engagement and reengagement of clients via phone and email
• Meet all enrollment and completion numbers as assigned, and share outcomes with Director
• Share program updates and next steps with NYC Department of Small Business Services
• Meet weekly with client and respond to asks for information and engagement
• Coordinate and provide direct case management services to include assisting the jobseeker to: develop long- and short-term employment goals, create an Individual Employment Plan (IEP), and coordinate support and related services with other providers
• Track the jobseeker’s progress toward goals and modify the IEP as necessary
• Provide career guidance to assist jobseekers in making and carrying out career decisions for success in the labor market

• Provide consistent, comprehensive career advisement to facilitate an employment plan utilizing individualized assessment of work skills and personal development needs
• Provide current labor market information and related workforce and economic development information to jobseekers and employers
• Guide jobseeker to proper channels for work supports and other intensive assistance
• Monitor performance and progress of jobseeker
• Assist in addressing barriers that may impede participation and/or performance in programs
• Provide follow-up activities according to program guidelines
• Maintain working relationships with community-based organizations, training providers, and other resources to address participant barriers
• Oversee jobseeker’s program participation providing career counseling, job coaching and career mentoring that ensures sustained employment
• Document all participant contacts and activities to include case notes and post-placement follow up contacts
• Maintain electronic database of clients and track all contacts with participants
• Maintain database as specified by client
• Share updates and feedback with client regarding enrollment progress and status

• When training programs are not in session/active support other Center teams including Recruitment, Community Partner and Career Advisors.
• Support Career Advisement as a back up team member

• Perform related work and duties as required

• Ability to prioritize tasks and document all aspects of services provided
• Demonstrated communication, analytical, and interpersonal skills
• Strong facilitation and presentation skills
• Ability to maintain flexibility as needs of contract or client require
• Ability to provide excellent customer service and experience working with training providers, schools and employers
• At least three years of professional experience in recruiting, account management or education
• Instructional experience highly desired
• Working knowledge of MS Office
• Bilingual, English/Spanish
• Bachelor’s Degree required