A. POSITION SUMMARY

Under the close supervision of the Behavioral Health Director for Integration and Expansion. Oversees the Behavioral Health Patient Scheduler team to ensure productivity, efficiency, and customer satisfaction. Supervisor will oversee development and implementation of provider templates, Paylocity and leave approvals for the behavioral health schedulers, and all other responsibilities related to scheduling. When the Supervisor is not taking care of supervision responsibilities, they will also be responsible for scheduling referrals and follow up appointments for behavioral health providers and therapists.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

Staff Supervision:

• Supervises Behavioral Health Patient Scheduler’s to ensure registration, scheduling, and follow ups are done accurately and timely
• Review and implement any policy’s/procedures for the Behavioral Health Patient Scheduler team that is needed.
• Communicate between Behavioral Health Patient Scheduler’s and behavioral health leadership any day-to-day challenges or needs.
• Will review and track Behavioral Health Patient Scheduler work and communicate data on productivity, client engagement, and policy adherence to the behavioral health leadership.
• Will oversee day to day operations and functioning of the Behavioral Health Patient Scheduler team navigating common challenges and communicating more difficult issues to the behavioral health leadership.
• Responsible for overseeing behavioral health provider schedules and ensuring providers are optimally scheduled.
• Audit registrations daily, keep track of registration productivity and errors daily.

Scheduling Responsibilities:

• Behavioral Health Patient Scheduler Supervisor will take on scheduling responsibilities to include the following tasks.

Patient Reception:

• Updates patient records to verify contact information.
• Provides general information to patients concerning functions of FCCH.
• Answers the telephone and connects callers to the appropriate offices or individual staff.
• Schedules new referrals and return appointments.
• Other duties as assigned.

Patient Registration:

• Collects required personal, health, and insurance information for the permanent patient record.
• Enters accurate patient data into the computer system daily.
• Collects patients’ copay/coinsurance/deductible visit deposit over the phone.
• Keeps accurate, balanced, credit and is personally responsible for any imbalance in the daily reconciliation of credit receipts.
• Verifies insurance eligibility for Medicaid, Medicare, and third-party payors.
• Verifies personal income according to established guidelines for all patients.
• Scans patient registration documents as directed.

C. MINIMUM EDUCATION AND EXPERIENCE

• Bachelor’s Degree Preferred
• One year of supervisory experience
• Three to six months related experience and/or training is required.
• Bi-lingual English/Spanish is preferred.

D. LICENSES/CERTIFICATIONS REQUIRED

• None

E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Experience managing teams with the skill of overseeing staff productivity, policy implementation, and project management.
• Knowledge of insurance verification, registration, and scheduling patients in a health care setting preferred.
• Knowledge of patient registration procedures and documentation.
• Receptionist skills.
• Demonstrates knowledge of applicable FCCH patient-related forms and programs.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Knowledge of planning and scheduling techniques.
• Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs.
• Ability to analyze and solve problems.
• Skill in the use of personal computers and related software applications.
• Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
• Ability to maintain quality, safety, and/or infection control standards.
• Basic knowledge of general office procedures to include filing, copying, and faxing.
• Ability to use a multi-line telephone to schedule appointments.
• Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
• Ability to work on multiple tasks within established deadlines.
• Ability to work under the direction of a supervisor and follow instructions for work completion.
• Ability to take the initiative to resolve patient concerns and problems.
• Able to work well with diverse groups of people

F. AGE OF PATIENTS SERVED

• All ages.

G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.

• Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
• Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
• Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
• Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills