BDC Service Agent - Nalley BMW Job at Nalley Automotive Group
Overview:
Are you an energetic team player seeking a career to make an impact?
Apply Today at Nalley BMW!!!
***BDC Experience is a PLUS***
As a BDC Service Agent at Nalley BMW you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused BDC Service Agent at Nalley BMW who will help us redefine the car-buying experience.
Benefits:
Are you an energetic team player seeking a career to make an impact?
Apply Today at Nalley BMW!!!
***BDC Experience is a PLUS***
As a BDC Service Agent at Nalley BMW you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused BDC Service Agent at Nalley BMW who will help us redefine the car-buying experience.
Benefits:
Pay and Recognition:
- Weekly pay
- $16 to $22 per hour plus productivity bonuses
- Paid holidays & paid time off
- Paid training
- Stock equity grant awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 8 weeks paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury University
- Professional growth and development opportunities
Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
Our BDC (Business Development Center) Service Agents are tasked with managing inbound/outbound calls and emails for the dealership service department. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
- Partner with the service department to schedule vehicle service appointments
- Contact and communicate with customers to identify automotive service needs
- Thorough documentation of all contacts within the customer management system
- Complete internet lead management service work plans on a daily basis
- Answer all calls in a prompt, professional and courteous manner
- Use scripts to collect all pertinent customer information and document in the system accordingly
- Agents must adhere to Asbury phone scripts
- Excellent customer service skills and motivation to be successful
- High volume incoming and outgoing calls, ranging from 50+ calls per day
- Advanced computer & phone skills
- Experience using customer tracking systems to track calls and appointments preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
- Able to multi-task
- Team player
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
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