The BDC Manager Assistant will help oversee the BDC team to ensure customer satisfaction and business growth. The ideal candidate is a true sales professional with a strong customer focus.

Must-Have a flexible schedule and be able to work Saturday Sundays and close shift

Responsibilities:

• Ensures all internet leads are followed up with until competition of sale;

• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;

• Answer customer inquiries and calls when necessary;

• Follows up with aged sales leads;

• Manage and track all leads;

• Manage all incoming and outgoing phone calls and emails;

• Maintain daily, weekly, and monthly sales forecasts;

• Work closely with executive and department managers to develop appointment-setting strategies;

• Handle our customer contacts through CRM, service, follow-up and lead generations;

• Schedule sales/service appointments and reschedule no-show customers;

• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals;

• Learn to overcome objections and thrive within sales situations;

• Answer customer internet inquiries by both email and phone;

• Manage day-to-day business of the business development center;

• Achieve the sales and customer satisfaction objectives set by management.

Requirements:

• Previous Sales experience;

• Must have 3 plus years of BDC -Internet experience

• Competitive and self-motivated attitude that thrives on goals;

• Team player with positive energy and an eagerness to improve;

• Previous management experience preferred;

• Automotive industry experience preferred;

• Ready to waste no time on learning new product in’s and out’s, eager to improve;

• Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists;

• Outgoing personality, ability to influence customers to schedule appointments;

• Strong computer knowledge;

• Phenomenal communication skills with customers and team members;

• Experience in previous automotive dealerships, with 5 years’ experience specifically with BDC/internet;

• Extremely customer service oriented;

• Must have strong computer skills;

• Enthusiastic personality;

• Must be Dependable and Reliable.

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Retirement plan
• Referral program
• Employee discount