$16.00/hr. plus tips

PM shift only

Job Title:Barista

Department:The Coffee Point

Reports to:Store Manager

Direct reports:None

Summary:

The Barista will greet customers, answer their questions, take orders and accept payments, and prepare and serve food and beverages. You will also maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food, beverage and tobacco quality controls, preparation methods, and presentations.

To succeed as a barista, you should be committed to providing customers with excellent service. You should be positive, friendly, knowledgeable and polite.

Essential Duties and Responsibilities of the Barista:

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Selling coffee, tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods.
• Knowledge in various tobacco products
• Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
• Learning about brewing methods, beverages blends, food preparation, and presentation techniques to improve food and beverage quality.
• Updating signage and displays to inform, and attract, customers.
• Taking nightly inventory and replenishing items in display cases, at tables, or behind the counter.
• Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.
• Other duties, as assigned.

Education and Experience:

• All applicants must be 18 years of age or older.
• High School Diploma or GED, preferred.
• Six months experience in the barista field (preferred)
• Strong retail operations knowledge, including retail POS systems, merchandising, and customer service.

Requirements:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Experience in food and beverage preparation.
• Training and willingness to continue learning regarding food and beverage preparation.
• Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Effective communication; written, verbal, and interpersonal skills.
• Basic computer and software experience using MS Office products.
• Ability to work in a fast-paced environment.
• Organized and professional. Demonstrates exceptional attention to detail.
• Ability to work under pressure/ able to diffuse tense situations with unhappy customers.
• Regularly required to stand, walk, talk and hear.
• Regularly required to lift and / or move items up to 30 pounds.
• All applicants must be at least 18 years of age with no prior felony offenses.
• Must pass extensive criminal background check and oral drug screening.

Eligible After Completion of Probationary Period (FT Employees):

• Health, dental, and vision coverage, 401K subject to plan terms;
• Eligibility for company-paid benefits, such as life insurance, short-term disability
• Paid time off (PTO) earned on an accrual basis