This position will serve as a System Analyst V – Azure Administrator reporting
to the Server Operations Manager within the IT Operational Support Division of
DFPS Information Technology Services. The position will perform advanced
computer systems analysis work and involves Azure/Azure AD/O365
administration, PowerShell scripting, data analysis and server administration.
This position will support servers by performing hardware and software support
along with assisting with data storage and will support e-Discovery requests as
needed. This position will use advanced technical skills to supply scripted
automated solutions for simple and complex functionality in the way of
deliverables related to the daily operations/maintenance, design, and
implementation of applications with a wide range of client and agency specific
functionality. The work will be performed in a team environment where the
individual will script, test, implement and support critical systems in support of
the Department of Family and Protective Services (DFPS). The duties of this
resource are vital to ensuring that systems using automated scripts are
properly supported with expertise and skills at a high level. This position will
work under minimal direction with considerable latitude for the use of initiative
and independent judgment.

This position is 100% telework within the state of Texas and requires that the
candidate maintain personal wi-fi and webcam capabilities during work hours
to perform their duties. This position often works outside normal business
hours, nights, and weekends. This position may, on rare occasions, be
required to perform work onsite.

This position is a full-time position that includes other State of Texas benefits
as described in this SAO site:
http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Essential Job Functions:

Administrates Azure and O365, process e-Discovery requests, writes, and maintains custom scripts.

Develops and maintains related procedures, processes, and documentation as needed.

Investigates, develops, and implements solutions for agency issues and requirements.

Works Helpdesk tickets and troubleshoots email issues to resolution.

Documents results of all testing, including reasons for disapprovals when applicable.

Conducts and participates in intra- and inter-agency automation meetings, technical forums, and IT workgroups/committees.

Maintains all related installation and configuration parameters.

Recommends and conducts research of hardware and software that may prove beneficial to the agency’s mission.

Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration.

Coordinates posting of instructional documentation for technical and non-technical groups.

Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements.

Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations.

Knowledge Skills Abilities:

Microsoft O365 technical subject matter expert to include expert level understanding of Azure, Azure AD, Teams, Power BI and other components of the Office and M365 services

Experience supporting O365/M365 implementations in large government organizations

Experience with Exchange services

Experience with single sign-on and multi-factor authentication

Experience with Microsoft EMS (Enterprise Mobility + Security), Windows PowerShell

Experience in the organization and execution of medium-to-large design efforts

Strong analytical and problem-solving skills, good verbal, and written communication skills

Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously

Ability to analyze systems and procedures, to write and revise standards and procedures, and to supervise the work of others

Knowledge of IT operations, responsibilities, workflow processes, and procedures

Knowledge of local, state, and federal laws and regulations relevant to program areas and information technology; and of the principles and practices of public administration and management

Skill in gathering information, resource organization, project/task prioritization and schedule development

Registration or Licensure Requirements:
Microsoft 365 Certifications preferred

Initial Selection Criteria:

Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another.

Microsoft 365 certification is preferred

Two (2) years of hands-on experience in designing complex solutions utilizing Microsoft Exchange Online, Microsoft Office 365, Microsoft Teams, or Azure Active Directory

Two (2) years of advanced scripting and development skills using PowerShell

Additional Information:
Req 530072

Additional consideration will be given for professional certifications.

MOS:
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, 255S, IT, 182X, 682X, 782X, 275, 26, 030, C4|10, C4|11, ISM, 0171, 8846, 8858, 3D0X4. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

MOS Code:
IT

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.