Assistant Vice President (“AVP”) / Branch Manager - Lexington

$500 Sign-On Bonus Opportunity Available!

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for exceptional people who have the talent and passion to help us make those dreams come true.

Looking for a career with a great company culture, potential for growth, and the opportunity to make a difference in the lives of others? At North American Savings Bank (NASB), we deliver best-in-class customer service and the right financial solutions to help our customers achieve their dreams, whether it’s buying their first home, planning for retirement, or anything in between. We believe that exceptional customer service starts by cultivating an exceptional work culture—one that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. NASB has been in business for over 92 years, and our rapid growth means we are looking for new team members who want to grow with us!

We are currently looking for an AVP/Branch Manager to join our Retail Banking team.

Job Summary
Perform a variety of complex duties to serve customers/prospects by providing excellent customer service with the highest degree of accuracy and professionalism, while fully exploring customer needs and providing appropriate products and services. Trains, directs, and supervise branch staff. Monitors service and sales quality levels and mentors’ staff to achieve goals.

What you can expect to work on

• Promote a sales and service culture through coaching, guidance, and staff motivation.
• Implement and monitor the branch’s strategic plan and ensure the plan is being followed by all branch personnel.
• Establish branch goals for sales, referrals, and retention, and manage activities of branch personnel in meeting these goals.
• Understand branch products and processes completely and assist others with transactions and correcting errors as needed.
• Use experience and judgment to make sound business decisions.
• Serve as the backup to Personal Bankers or CSRs as needed during peak periods.
• Maintain a positive, friendly, and professional attitude at-all-times.
• Oversee daily branch operations and assure a high level of productivity and customer service.
• Provide guidance to branch personnel to assure quality operations, efficiency and accuracy in data processing, account administration, and the handling of all customer transactions.
• Ensure observance of all audit procedures.
• Prepare and monitor budget and costs.
• Complete monthly and periodic audit and compliance reports.
• Monitor the branch’s compliance with all Bank policies and procedures including the Bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance program.
• Conduct weekly meetings to maintain efficient flow of operational information, improve sales and service skills/knowledge, and encourage staff to build customer relationships.
• Interview and hire branch staff and develop schedules that most effectively utilize personnel to meet customer needs.
• Analyze and recommend changes to systems and operational procedures that will improve the delivery of service to customers and the efficiency of the branch.
• Miscellaneous other duties as assigned.

What you offer us

• Bachelor’s degree or equivalent experience is preferred
• 5 years supervisory/management experience required
• 5 years sales and sales leadership experience preferred
• 5 years’ experience in the financial industry, community banks preferred
• Accountability – Accepts responsibility for own actions that influence the lives of our customers and fellow employees.
• Accuracy – Thoroughness and strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Caring – Helps clients select the right products that make sense for what they want to accomplish.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Critical Thinking – Applying rules and logic to situations; consider factors beyond the initial information given.
• Data Entry – Proficient alpha/numeric data entry skills.
• Detail Oriented – Concentrates on routine work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
• Down to Earth – Models the characteristics of being trustworthy, empathetic, and comfortable for our clients.
• Ethical Conduct – Acting in ways consistent with sound banking practices and the standards and values of NASB.
• Flexibility – Adaptable and nimble. Can simultaneously work within the boundaries of rules and regulations, while finding unique ways to get things done.
• Innovative – Uses creativity and alternative thinking to develop new ideas and answers to work related problems and opportunities; looks for ongoing ways to improve the process and work produced.
• Integrity – Acts with honesty without compromising the truth.
• Judgment and Decision Making – Considers all relevant information, bases decisions on facts rather than emotion.
• Leadership- Ability to inspire, motivate and lead a team of dynamic individuals.
• Monitoring – Assess process and performance and makes improvements or takes corrective action when necessary.
• Oral Communication – Speaks clearly and can be easily understood; organizes and expresses ideas clearly and concisely.
• Organized – Uses time, energy, resources, information, etc. in an efficient way in order to accomplish work; ensuring files, tools, resources, etc. are in their proper places.
• Positive – Demonstrates an optimistic and forward-looking demeanor with a winning attitude.
• Problem Solving/ Curious – Approaches each client and situation from a perspective of, “how can we?” Always figures out a way to make it work.
• Productive (Time Management) – Produces the expected quantity of work; does not get bogged down in unnecessary detail; organizes work in a meaningful, practical, and efficient way; can work on multiple activities at the same time.
• Reading Comprehension – Read, process, understand, and apply the meaning of written text.
• Respect – Gives due respect to self and others; maintains the environment of teamwork and growth for the bank.
• Self-control – Remains calm under stress; manages one’s own behavior to prevent or reduce feelings of stress; controls one’s response when questioned or criticized; remains positive in difficult situations.
• Social Awareness – Interpret and anticipate others’ concerns and feelings; anticipate how others will react to a situation; says and does things to address others’ concerns; notices and accurately interprets what others feel based on their choice of words, tone of voice, expressions, and other nonverbal behaviors.
• Technical Expertise – Possess in-depth knowledge and skills in areas related to the job; effectively applies technical (in-depth) knowledge of the product and process to identify and solve a range of problems.
• Thoroughness – Monitors the quality of work; verifies information; carefully reviews and checks the accuracy of one’s own and others’ work.
• Written communication – Expresses ideas clearly and concisely; uses correct grammar and punctuation; spells correctly; uses appropriate business writing style and tailors written communications to effectively reach the target audience.
• Hours: Must be flexible to work varying shifts from 8:45 am - 5:15 pm, Monday - Friday, (40 hours) with a rotating Saturday morning.

Work Environment
This position will be based out of our Lexington, MO branch.

Vaccine Policy
All NASB employees must be vaccinated.

What we offer you
NASB offers competitive compensation and excellent benefits packages, including:

• Comprehensive health insurance options including medical, dental, and vision coverage.
• 401(k) retirement plan with immediate employer match.
• Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
• Exclusive mortgage and banking benefits.
• Paid holidays, volunteer time off, and free parking at NASB facilities.
• Employee referral bonuses and internal training programs to help reach your career goals.

If you have any questions, please contact jobs@nasb.com

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

North American Savings Bank (NASB) is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Job Type: Full-time

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