Automotive Customer Service Phone Agent Job at ContactUS, LLC
About the Call Center Agent/Customer Service Representative:
The Call Center Agent/Customer Service Representative will be expected to handle inbound and outbound calls to place orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities:
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Respond to complex inbound customer communications via phone while always ensuring the highest level of customer satisfaction
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Respond to customer inquiries
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Maintain up-to-date knowledge of client product/service offerings
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Research required information using available resources
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Handle and resolve customer complaints
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Provide customers with product and service information
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Process orders, forms, and applications
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Identify and escalate priority issues
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Perform outbound and take inbound calls as requested
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Route requests to appropriate resource
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Communicate professionally with outside vendors and contractors
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Follow up customer calls where necessary
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Complete call logs
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Complete call reports
Required Skills:
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Proficient in relevant computer applications
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Relevant product knowledge
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Knowledge of customer service principles and practices
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Six months or more experience in a call center environment
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Customer service experience
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