Christian Brothers Automotive

Benefits:

• Up To $90K Annually
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Weekly Lunches
• On-Going Training & Career Advancement

Job Title:

Automotive Assistant Service Manager

Location:

7225 E. Williams Dr., Scottsdale, AZ 85255

Job Overview:

As an Assistant Service Manager with Christian Brothers Automotive, you are one of the people that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Our team has the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Manage office and shop personnel and daily operations when Service Manager is out
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Assist in directing the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores as needed
• Perform daily accounting closing and balancing procedures as needed
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners, as needed
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications:

• 5 years work experience in Automotive Customer Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred by not required
• ASE Service Consultant certification or equivalent experience
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 270+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.