Athena Coordinator Job at Santa Rosa Medical Center
Scope: Physician practice AMR Coordinator Clinics is responsible for providing AMR education and development that promotes efficient utilization and optimization of the AMR as outlined in the above summary and in the detailed essential duties and responsibilities listed below for the assigned market/area.
- As appropriate, ensures new providers attend a 30-45 day post go-live optimization remote follow up session.
- Conducts regular and as needed clinical education sessions for staff and providers in a classroom environment. Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures demonstration, presentation, simulation exercise, role-play, and/or computer based training.
- As appropriate, organizes & maintains online training resources.
- Schedules training resources with Quality Leads as needed to ensure all quality goals are met and all providers can successfully attest.
- As appropriate, participates in regularly scheduled AMR meetings (corporate-driven).
- Maintains EPCS enrollment and current identification.
- Conducts regular audits of the AMR to ensure termed providers are fully termed in the AMR, end users are blocked, and interface feeds are terminated.
- Makes system changes in accordance with role/permission access and with applicable policies.
- Meets with clinic managers monthly to discuss outliers in performance and utilization (as referenced in #5 above).
- Consults with local market leadership as requested (Administrator, Sr. Director Clinics, Director of Clinics, Medical Director, Medical Informatics Officer, etc.) on strategic development of necessary resources to achieve accountability and organizational goals and to ensure interoperability among software applications.
- Collaborates with the Quality team and Local & Regional market Quality Coordinators/Directors to target utilization that promotes meeting all applicable quality measures (as referenced in #11 above).
- Collaborates with local practice leadership to communicate AMR changes or significant AMR related information to ALL end users of the AMR. Presents AMR updates on local standing meetings and clinic huddles.
- Reviews clinical inbox task numbers and collaborates with managers, providers, and staff to take action on aged tasks. Hardwires workflows needed to ensure timely completion of AMR tasks; ensuring tasks are being sent to the appropriate end users and joining AMR meetings when requested to report on outliers and aged tasks.
- As appropriate, ensures incoming interfaced OB lab results are correctly mapped.
- Collaborates with the billing team to ensure all in office procedures, vaccines, DMEs, and injectable medications are appropriately mapped/captured.
- As appropriate, ensures provider network labels are up to date and termed providers are removed from our network (weekly review with Practice Administrator, DPO, and Market Leadership Team).
- Ensures end users are trained on the importance of patient portal enrollment and collaborates with market leadership and/or non-clinical trainer(s) (if applicable) to ensure front desk teams are capturing necessary information.
- As appropriate, ensures forms utilized are approved and labeled appropriately in the AMR.
- Ensures the AMR is set up for ordering efficiency and where appropriate, ensures that CHS defaults are in place.
- Follows the “Go-Live Success Program” onboarding expectations including providing the expected “at the elbow” go-live support or ensuring a “super user” is assigned to fulfill the expectations.
- Follows onboarding clinical request protocols for all new providers.
- Ensures ongoing growth and development of all end users.
- Responsible for all other AMR duties as assigned by leadership.
This position also requires the following minimum requirements:
- Knowledge of the organization’s policies, procedures, systems, and objectives
- Knowledge of healthcare informatics and Electronic Health Records systems
- Knowledge of healthcare governmental regulations and compliance requirements
- Ability to plan, organize, and lead.
- Ability to communicate effectively both in writing and verbally
- Ability to exercise initiative, sound judgment, and problem-solving techniques.
- Ability to build consensus, motivate disparate team members, handle difficult situations, and provide conflict resolution with knowledge of when to escalate to market leadership and/or corporate leadership including AMR leaders.
- Ability to develop and maintain effective relationships with medical and administrative staff, patients, providers, leadership, and the public
- Ability to handle information in a confidential manner
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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