*** ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. ***

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives
of New Yorkers to create thriving communities. DCWP licenses more than 51,000 businesses in more than 40
industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By
supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints,
DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its
community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP
empowers consumers and working families by providing the tools and resources they need to be educated
consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for
public policy that furthers its work to support New York City’s communities. For more information about DCWP
and its work, call 311 or visit DCWP at nyc.gov/DCWP or on its social media sites, Twitter, Facebook, Instagram
and YouTube.

As Assistant Supervisor of Special Applications, the prospective candidate will be responsible for the following tasks:

• Monitor performance, review work assignments and provide training and assistance as needed.
• Guide, coach and assist staff with employee issues and concerns and take appropriate action and/or make appropriate referrals and recommendations to address such when necessary.
• Under supervision, perform clerical work including routine data processing functions, recording,
• researching, checking and maintaining records and furnishing information to licensing applicants;
• Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels.
• Check records for accuracy of information and for conformity with established policy and procedures;
• Perform ordinary mathematical computations while accepting and processing payments;
• Provide high-volume customer service to licensing applicants in person and via phone;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve
• issues pertaining to their license;
• Answer telephone calls, emails and written correspondence and communicate applicant information;
• Attend seminars meetings and/or trainings;
• All relevant and related Licensing tasks as assigned when needed; and
• Follow all division and agency policies and procedures.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

• Computer literate (MS Word, Excel & Outlook);
• Detail oriented;
• Professional demeanor;
• Strong oral and communication skills;
• Organized;
• Self-motivated;
• Fluency in a language in addition to English a plus;
• Respectful and professional demeanor in diverse contexts.

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:

Paid Time Off and Holidays

• Paid time off for vacation and personal leave
• Paid time off for sick leave
• A generous holiday package of up to 13 days

Health Benefits

• Medical insurance plans
• Dental and vision insurance plans
• Employee assistance program

Financial and Savings Benefits

• 529 college savings plan
• Direct deposit
• Flexible spending account programs
• New York City Municipal Credit Union savings program
• Transit benefit programs
• Loan forgiveness

Retirement and Pension Plans

• New York City Employee Retirement System (NYCERS) pension plan
• New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits for Union Members

• Disability insurance
• Health club reimbursements
• Life insurance
• Supplemental hospital coverage
• Tuition reimbursement
• Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Employee Discounts

• Apple and Dell products
• Cell phones and plans
• Gym memberships
• Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
• And more!

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer and Worker Protection” on the search line. Then locate the Job ID number.

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.

A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS, OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

• Appointments are subject to Office of Management and Budget (OMB) approval.

• 55-a Candidates: NYC Department of Consumer and Worker Protection is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.

**The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

***LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCWP qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

• Drug Screening: A drug screening may be required prior to being appointed.

We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to ReasonableAccommodationRequests@dcwp.nyc.gov.

If interested in being sent our job postings on a monthly basis, please email your resume at dcajobs@dcwp.nyc.gov. Make sure to include your personal contact information and the civil service title you are currently serving and civil service exams you have taken.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.