WAGE: $20.79

DEPARTMENT: Library

PERSONNEL STATUS: Full Time

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness

Weber County Library is seeking energetic, friendly individuals who thrive on public service interactions and a busy environment. Responsibilities include front line customer service at the circulation desk both in person and over the telephone, issuing library cards, helping with account questions, and ensuring that community members feel welcome in their public library. Successful candidates will demonstrate flexibility, a team mentality, and excellent organizational and communication skills. This open recruitment will be used to fill current openings at Library locations throughout Weber County. It is not location-specific.

OVERVIEW:

As a member of the Library's program implementation team, under the supervision of the branch and circulation managers, this employee provides front-line customer service to patrons at the circulation desk both in person and over the telephone. This employee performs circulation-related tasks, including handling money, issuing library cards, and high-level circulation tasks such as performing quality control on card applications.

YOUR RESPONSIBILITIES:

Provide front-line customer service at the circulation desk, in person and over the telephone

Perform circulation-related tasks, including handling money, issuing library cards, and adhering to procedures for processing damaged materials

Maintain business appearance and functions of circulation work area and service desk

Instruct patrons in use of the Library's automated book return system and self-checkout units

Instruct the public in use of basic technology resources, such as printer, scanner, copier, and public computers

Maintain quality control procedures for patron account applications

Actively promote Library resources, programs, and services during patron interactions

Preserve safety, appearance, and condition of Library facilities and property

ABOUT YOU:
Education: Associate's degree from an accredited university, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position

Experience: At least two years' library or retail customer service experience required.

SPECIAL QUALIFICATIONS:

Knowledge: Working knowledge of inventory control procedures; Familiarity with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices; Familiarity with standard software used in business applications, such as Word and Excel; Understanding of Library mission and roles, and the general role of public libraries within a community; Understanding of the relationships and responsibilities of Library divisions and buildings

Skills: Strong organizational and planning skills, including the ability to perform multiple projects or tasks with frequent interruption; Excellent customer service skills; Demonstrated experience in accounting for money

Abilities: Ability to communicate in more than one language preferred; Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers; Ability to implement Library Board policies and procedures; A commitment to public service and the ability to work effectively with a diverse patron base

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position.

While performing the duties of this position, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel. Must use hands and fingers to operate a computer.

The employee is regularly required to lift up to twenty-five pounds, and occasionally up to fifty pounds. The employee must be able to remove library materials from shelves at a maximum height of six feet and push library carts weighing up to 175 pounds. Must be able to move about the work area, talk clearly with customers, and hear customer responses.

Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

While performing the duties of this position, the employee regularly works indoors in a library public service environment.

Employees must be able to work rotating shifts (seven days a week) and flexible hours (morning, afternoon, evening, and holiday hours) when the Library is open. All employees will work up to two evenings per week and will alternate weekend shifts with the other employees in their division. Employees will also work holiday hours of equal proportion to those of other employees in their division.

Job Type: Full-time

Pay: $20.79 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Work Location: In person

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