Asset Protection Specialist Job at 7-Eleven, Inc.
- Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
How we lead
At 7-Eleven we are guided by our Leadership Principles.
Be Customer Obsessed- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
About This Opportunity
This position will be remote and will require travel to cover the Northeast region and should be available for calls and travel in this time zone. Ideally candidate should be located in NC, SC, VA or NE
Responsibilities include:
Conduct investigations and research, utilizing corporate reports and Exception Based Reporting.- Then develop professional, comprehensive cases and research packages that reveal the fraud or misreporting.
- Take the cases through their completion assuring that the appropriate recoveries, documentation and follow up are completed.
- Perform the various tasks and assignments required to carry out the Asset.
- Protection Department's Four Pillar Strategy for Revenue and Profit Assurance, Shortage Control, Incident-Investigation Management and the Safety Program.
- Advise, train and counsel the field operators in shortage control, theft and other asset protection related areas.
- Establish and maintain relationships with local law enforcement, serving as 7-Eleven's representative to the local municipalities.
- Assist law enforcement and 7-Eleven's third-party insurance administrator securing evidence and statements.
- Provide immediate response, support and professional consultation to field operations following critical incidents of crime or disaster that impact store associates, franchisees, guests, licensees and 7-Eleven assets.
Associates Degree or equivalent experience- 5 years retail operations-related experience, multi-unit preferred
- Thorough understanding of retail Accounting and Financial Management
- Analytics, reporting management experience is required
- Excellent verbal and written communication skills
- The ability to successfully train and communicate one-on-one or to a large audience
- The ability to successfully learn and excel using an Exception Based Reporting Tool
- Ability to conduct professional investigative interviews
- Primarilary Hybrid/Remote
- Travel – 25%
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