The Application Support Specialist is responsible for providing technical and functional support and guidance to end users in the organization as it relates to the efficient use of software programs to effectively meet business needs. In addition to providing support and guidance, the Application Support Specialist is also tasked with minimizing support requests by providing training, writing policies and procedures and resolving common problems quickly and efficiently.

QUALIFICATIONS:

• Two to four years of experience in related field; or
• Any combination of technical education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
  
  

ESSENTIAL JOB FUNCTIONS:

• Identify, research, and resolve technical and/or functional application problems.
• Perform root cause analyses and resolutions for complex problems.
• Recommend computing products or services that meet end user needs
• Advise on application design alternatives and business process change opportunities.
• Provide training to employees on new and/or upgraded applications.
• Create and maintain manuals that describe policies, procedures, interface changes and training requirements.
• Perform basic quality assurance and/or testing on custom reports, application upgrades, version roll-outs and application implementation
• Knowledge of : Argus, Nexus, MRI

COMPANY OVERVIEW

Jamestown is a design-focused real estate investment and management company with a 38-year track record and a clear mission: to transform spaces into innovation hubs and community centers. Current and previous iconic projects include Chelsea Market in New York City, Industry City in Brooklyn, Ponce City Market in Atlanta, Ghirardelli Square in San Francisco, and the Innovation and Design Building in Boston. The company has grown its portfolio in key markets throughout the U.S. and expanded its investment footprint to South America and Europe.

Jamestown differentiates itself through its vertically integrated platform. In addition to excelling at the traditional functions of a real estate management company, such as acquisitions, capital markets, and asset management, Jamestown possesses internal expertise to bring added value to all aspects of the real estate business. Through in-house capabilities in Development & Construction, Architecture & Design, Retail Leasing, Creative & Marketing, and Food & Beverage curation, employees maximize value throughout an asset’s ownership period.

BENEFITS OVERVIEW

• 17 days of PTO, 2 floating holidays, and 12 company holidays
• Company-paid employee medical, dental, vision, life insurance, and disability insurance
• Company-paid family memberships for One Medical, a membership-based primary care practice
• Pet insurance
• HSA with employer contribution
• 6% 401k match with immediate vesting
• Company-paid gym memberships
• Wellness challenges and 5k/10k incentives
• Office snack bars
• Enhanced EAP service
• Clean commute incentives and subsidies