Job Description

Global leader seeks an Applications Analyst to join the Desktop and Applications Services team. The primary role of the Applications Analyst is to support the Windows 10 & 11, Office 2019 & 365, and application automation along with other client/server application infrastructures.

Responsibilities include:

• Conducting performance, regression, system, integration and user acceptance testing on applications based on stakeholder requirements and system specification on Windows 10, 11 and Citrix platform.

• Working with cross-functional teams to ensure quality throughout the software cycle.

• Testing & deploying security updates and software patches for various applications.

• Maintaining test environments, reimage lab machines.

• Making recommendations for various application settings along with presenting innovative solutions for existing business challenges.

• Working with various IS departments and vendors to remediate the desktop applications and third-party issues.

• Troubleshooting and solving third level support calls escalated from Support Center.

Qualifications:

• Must exhibit strong communication skills.

• Proven ability to work independently and within a collaborative team environment.

• The candidate must have strong prioritization and organization skills to ensure deadlines are met.

• Must possess excellent critical thinking and problem solving ability.

Experience:

• A four-year college degree is preferred.

• A minimum of two (2) years’ experience supporting law firm applications.

• Prior experience in project management is a must.

• Experience with troubleshooting Microsoft Endpoint Configuration Manager deployment related issues and other application issues Including but not limited to the Microsoft Office Suite, Windows 10/11,Litera Compare, iManage Work 10 for Mac & Windows, iManage DeskSite.

• Strong understanding of Windows Operating system, experience working in Citrix environment, Intermediate level of MS Word and knowledge of Microsoft Office Suite (2019 & 365).

• Knowledge of Microsoft Endpoint Configuration Manager

• Good understanding of network communication protocols. Strong knowledge of the Windows Operating System (including Windows 10, Windows Server 2012 R2 – 2019).

• Knowledge of PowerShell and scripting languages. Experience in supporting Office 365 is a plus.

• Experience supporting Client & Server-based applications. Must be able to diagnose problems via system and application logs. iOS and macOS knowledge is a plus.

Primary Location: Remote

Schedule: Full-time

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