Summary/Objective
The Application Support Technician is responsible for supporting, managing, testing and documentation for specific applications and hardware related to store operations as well as providing escalated support to the field service technicians for those applications and hardware.

Responsibilities

• Submits trouble tickets to vendors and tracks when patches are released.
• Remote store support and troubleshooting of point of sale, network, fuel, Customer Self Service kiosk, and electronic equipment.
• Rutter’s headquarters escalated help desk and onsite support of PC’s, peripherals and networking equipment.
• Position may require participating in an on-call rotation period. This on call period includes nights, weekends and holidays. The rotation time could change based on business needs.
• Respond to phone calls, emails and texts in a timely and professional way both during regular working hours and while on-call.
• Assure that follow up activities are communicated back to store management and or user as well as dispatcher and supervisor.
• Communicate repetitive and ongoing problems to the appropriate management personnel.
• Works with vendors to test new hardware and software.
• Creates documentation and installation guides for software and hardware upgrades of new and existing systems as they are developed and implemented.
• Test new software, hardware and systems prior to implementation.

Preferred Education and Experience

• High school diploma required.
• Associates degree in Information Technology or Computer Technology is preferred
• Strong organization and problem-solving skills.
• Ability to multi-task and self-motivated.

Benefits

• Competitive compensation package with bonus potential commensurate with education and experience.
• Medical, dental, vision, life insurance, paid time off, short term disability and 401(k)
• Professional, yet casual environment

If you want to work for an award-winning, industry leader that offers a competitive salary and benefits, appreciates diversity, and is socially responsible, Rutter’s is your career destination.

EEO Statement

Rutter’s provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other protected status under Local, State or Federal Regulations.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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