Application Support Job at FalconSmartIT
Job Title: Application Support
Location: Dallas, TX
Job Type: Full-time
Job Description:
- Experience to work on 24x7 shift model.
- Experience in handling customer calls / Cisco Finesse Agent.
- Exposer to basic infrastructure components.
- Experience in Service Now Ticketing tool.
- Understanding incident correlation products like big panda.
- Exposure on Monitoring both manual and tool based and experience on ticketing activities
- Managing and first level troubleshooting by following knowledge articles.
- Updating and maintain knowledge articles.
- Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, troubleshooting DNS & DHCP issues.
- Good communication skills with ability to communicate effectively with technical and non - technical issues with colleagues at all levels within and outside organization
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