Are you an Application Services Manager looking to work for a company that has been certified as a "Great Place to Work" for 4 years in a row? If so, take a look at this opportunity!

GENERAL SUMMARY:

The Application Service Manager will manage and lead the team responsible for implementation, maintenance, and support for all enterprise-wide applications, such as: SharePoint Online, Safety System, Tableau, Point of Sales, Resident Portal, Health Care Systems, and Financial Services Systems.

PRINCIPLE DUTIES:

• Help build and maintain Continuing Life support community’s applications
• Coordinate and participate in application upgrades
• Acquire and maintain an advanced understanding your assigned applications(s).
• Coordinate with customers and/or technical staff to resolve issues with software applications.
• Manage software installations and train the staff on their proper use.
• Test, implement, document, and maintain software applications
• Manage the creation and maintenance of standard operating procedure (SOP) documentation, user manuals, and training materials for the organization’s off-the-shelf and custom software applications.
• Maintains current and accurate support documentation used by Service Desk for initial support.
• Proactively monitor and address potential security issues. Educate the user community on best practices for IT security.
• Participate in an on-call rotation.

QUALIFICATIONS:

• Experience with Tableau a plus
• 5+ years of Application support
• Intermediate level knowledge of Database Administration for MSSQL Server.
• Fast learner, with the ability to assimilate information quickly
• Excellent problem-solving skills
• Great attention to detail and quality orientation
• Strong interpersonal skills and the ability to work within a team
• Experience with HIPPA Compliance
• Customer service mentality, with demonstrated strong interpersonal skills. Team player and problem solver.

. #ZR