Virtual Inc. is looking for a Application Processing Associate within our Service Center team! The ideal candidate will be passionate about delivering timely and efficient service excellence, and will bring a positive experience to all interactions with our clients. If this sounds like a fit for you, read on!

Please note: We're always looking for amazing new talent to help grow our team and this is a role that we hire often depending on our client's needs. If you choose to apply for this role, your information will be reviewed by our recruiting team and we will reach out to you if your background matches an opening at this time or in the future.

We're committed to DRIVING CLIENT SUCCESS to enable our clients to make their mark on the world. Here's how you will help us do that:

• Process online applications, verify the accuracy, and resolve discrepancies within the contract SLA.
• Respond to all phone calls and emails within one (1) business day.
• Promote a positive Virtual experience with all clients and applicants.

We seek to provide EXCELLENCE EVERYWHERE through proven best practices, efficiency, and continuous improvement. Your role in that will be to:

• Enter data into the database software, checking to ensure the accuracy of the data.
• Update and maintain the process documentation.
• Handle documents considered confidential in a secure manner.
• Serve as a quality control agent, informing the director of any recurring issues and/or ideas for decreasing errors.
• Attend Team meetings upon request.
• Compile and send weekly metric reports to the director.
• Maintain an organized and clean workplace.
• Other duties may be assigned.

We all have a hand in creating a COMPANY WE LOVE by LEADING THROUGH OUR VALUES and fostering a culture that empowers and rewards its employees. You will:

• Represent Virtual's core values of innovation, service excellence, empowerment, respect, teamwork, generosity, fun and trust.
• Exemplify our servant leadership philosophy every day by building trust, serving first, and acting as one team.
• Actively participate in company-sponsored committees, events and initiatives geared toward engagement, development, and fun!

As our next Application Processing Associate, you will bring:

• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite
• A team-player attitude
• Ability to multi-task in an extremely fast-paced environment
• Proven ability to drive process improvement and comfortably implement new tools and software
• Adaptability; the ability to change priorities as business changes occur
• Customer service background
• Good problem-solver with an analytical mind
• Sense of urgency

About Virtual Inc:

Headquartered in Wakefield, MA with offices in Nashville, TN, Reston, VA, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.