Location: Dover, DE

Status: Full Time

Position Summary

Under direct supervision, the Application Analyst I is responsible for working with other analysts and technical staff to conceptualize function and data structures, and create functional specifications to meet customer expectations. Responsible for coordinating between Information Technology and customers all aspects of information systems to ensure that existing and future systems facilitate, and enhance quality and regulatory requirements. Provide ongoing professional support for a designated suite of applications. This includes planning, implementing and organizing activities related to enterprise-wide application selection, deployment and optimization on multiple hardware platforms, operating systems and software environments. Responsible for providing hardware, software and application support.

Essential Functions & Accountabilities

1. Provide ongoing professional support for a designated suite of applications; including planning, implementing and organizing activities related to enterprise-wide application selection, deployment and optimization on multiple hardware platforms, operating systems and software environments

2. Analyze, design, implement, and execute applications and technologies for the organization.

3. Works with other analysts and technical staff to conceptualize function and data structures and create functional specifications to meet customer expectations a. Assists in modifications to existing functionality b. Assists in troubleshooting efforts and formulates interdisciplinary "task force" groups for multi-application or multi-platform troubleshooting efforts

4. Demonstrates accountability and collaboration as a team member by working successfully with internal and external clients. a. Presents ideas and instructions clearly, verbally and in writing using appropriate presentation tools as needed. b. Practices reflective listening skills c. Demonstrates courteous, timely, and professional approach in dealing with clients and co-workers. d. Follows up with clients on unresolved problems e. Participates in formal and informal training activities and trains end-users. f. Assists in leading design sessions with end-users

5. Assists with analyzing trends and helps create, develop and maintain performance goals and regularly report results and outcomes to management team as required a. Utilizes emerging technology research and presentation of findings to management and end-user community

6. ) Monitors and tracks highly detailed and multiple complex projects. a. Plans and works on joint projects, and coordinates with others to achieve objectives. b. Serves as a member of multiple project teams.

7. Adheres to IT guidelines and procedure relevant to job responsibilities.

8. All other duties as assigned within the scope and range of job responsibilities

Position Requirements

Education: High School Diploma or Equivalent required, Associates Degree strongly preferred.

Experience: One (1) year of relevant experience attributable to the application being supported is required, with 3 years of relevant experience attributable to the application being supported preferred. Proficiency in MS Office business products is required. Experience with the following is preferred: Electronic Medical Record and Clinical Database software.

License / Certification: Certification for the application being supported required within 6 months of hire if not already obtained.

Additional: Position requires excellent written and oral communication skills, the ability to resolve conflict and demonstrated understanding of Bayhealth and user community in the assigned application area. Understanding of Population Health concepts and Bayhealth’s goals to incorporate them into systematic solutions, and the ability to probe for information about the underlying needs of the organization and user community.